Christiansen � . .�.� p��..s_�.
C� ��
�
�
My name is Tyler Christiansen I am 18 years old,from Duluth, MN. I came � �
� � �
down to St. Paul on Wednesday March 7�,to attend the State High School Hockey ; � �
; r
Tournament,and stayed overnight at the Embassy Suites on 10�'street until Sunday. ; � �1
� � �
, �
; N
I pulled into the lot and parked my car and walked over to the Embassy,not ; �
coming back to my car until the following morning. In my window I found a little � �
white envelope stating, "NOTICE parking fee must be paid in advance. No payment
for this license plate found in pay box.To clear your record,you must use this
envelope to pay as you leave."
After seeing this envelope, I went back to hotel and did not go back to my car
until I saw from the balcony at Embassy Suites that it was no longer there on the
night of Saturday March 10th,because as the note states I was to pay as I left to clear
my record. I did not get a chance to do this because I had not left yet and my car was
gone.
I explained to the man who worked for the lot on the phone that I should
have paid as I left according to the envelope,and he agreed but took back his story
when he realized that it should not have been towed.
I then called the towing company,which is Budget Towing.This company
charged a ridiculous amount of$372.88 with my car only being in their lot for less
than 10 hours.This company would only take cash payment of exact change. I find it
ridiculous that the company can charge such high rates,and that they towed it when
the envelope stated,"To clear your record you must pay as you leave."This is a very
misleading message,and it is just plain wrong that Budget towing would only take
cash and that they charge$372.88
Sincerely,
Tyler Christiansen
5200 Wilderness Trail, Duluth,MN 55811
. �•,
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13udget Tokving Incorporated-St Paul,MN,55106-Citysearch http://twincities.citysearch.com/profile/5524253/st_paul_mn/bu...
You need to be aware that I KNOW most of these posilive reviews are fake and written by current
and former employees.You have been wamed!!!!!If they damage your vehiGe,Roy wiil avoid you _
hoping you will just go away.Hire a lawyec And to the poor perso�whose pictures were not � - �,...-•-,,.r.-
retumed,I am deeply sorry.He will not let any personal items go without payment first,inGuding � �� � �
pidures.You don't pay,he junks or sells your car and throws away ALL pictures.This is simpty _
the most pathetic excuse for a human being I have ever or will ever see.He is the skid mark in � �' � � �
satans undeiwear. � ,'`�� � (� k = ;�
helpful(0) not helpful(1) comments(1) share �,,:«;�,,,x,,,,,,tia,,,,,,.,. ,r,,,,,,.,- ,. � ""�
� a
thanks budget towing 'I ^ �
t'." by melove at Citysearch 03/20/11 '
"�`� thanks for every thing all of you guys were very fast and help full and thank for " """"�
[hose nice tires u sold me i will do business there soon...Zoe (�;����`�
helpful(0) not helpfui(0) comrr�eni share AdveRisement
very helpfull
� by 55109 at CitysearCh 02/26/11
1 had my car towed from the ditch and the driver was nice and when we got to ,,.�
the shop the staff was help full i would tell all my friends to do business there
Thank budgel
helpful(0) not helpful(0) comment share
� �� ` Hit my car-could car less. �°'
��� by REDO�GPGT at Citysearch 02/18/11
The driver Mike Schultr backed the flat bed traiier right into my trunk iid causing
a nice huge scratch and denl.He was"worried he was going to hit his lights on R
his truck on[he tree"and obviously did not care about hiriing my car.When
loading the car he didn't bother to adjust the angle of the flatbed so the whole
front end of my car dregged on the driveway as he loaded it onto the flat bed. �'
The same thing happened as he unloaded,the front bumper hit the asphalt •
causing a nice crack in the underside.He continued to drag the front end on the
asphalt for a good foot again due to lack of adjustment to the flat bed.I have
called three times since and no one is willing or able to help me,I am just fed a
bunch of lies every time I call.The owner,Roy Carlson,is no where to be found
and no one can tell me when he will be in. '
helpful(0) nof heipfui(0) comment share � .--�:. �
,�;?;>
`� ..
Thanks Budget �
by amped71 at Citysearch 11/09/10 �
��` Why is it that you only see reviews from the people who feel cheated by
companies.My experience with Budget was nothing but good.I was sent a
professional curtious driver who seemd to actually care about my problem.And
as far as cash only goes I paied by credit card with no problem of course I had
done nothing to get my car impounded and I dont care who you are I have been
impounded for illegal parking before too and was required to pay cash to get my
car back so to you I say dont get impounded and you won't need to pay cash.
And I really hope people are smart enough to take what they read with a grain of
salt because alot of this stuff sounds like whiners that didn't get lheir own way to
me!!
helpfui(0) not helpful(0) comment share
�
�� thank you budget
by muffinman651 at Citysearch 09/30l10
yesterday i was brike down in st paul i googied towing chose budget and they
were awesome.it took them about 15 min to reach me and the driver was clean
friendiy and good at his job.Thanks budget towing you guys are the best
helpful(0) not helpful(0) comment share
Arrogant driver would have purposely hit my car
by Twist312 al Cilysearch 01/26/10
,i,�T:�
2 of 4 3/12/12 10:38 AM
� � y �
D
Audget Towing"Incorpotated- St Paul,MN,55106-Citysearch http://twincities.citysearch.com/profile/5524253/st_paui_mn/bu...
TAKE US WITH YOU ON THE GO!DOWNLOAG O!1R APP NOW LOG IN REGIS?ER FOLLOW US
. .-� =�'�� �iE '
� j What are you looking for? St. Paul, MN GO! `�` ` '' '
�.��'�t���,��r�� �� -
ST.PAUL DEALS REETAURANTB ea►ea a c�uss SPA 8 BEAUTY BEST OF CITYSEARCH MORE WRITE A REVIEW
,,.,,.. . . ..���.> � ;._:���,>Budget Towing Incorpwated
Budget Towing Incorporated pnnt favonte sendto � share p�2oom
17 reviews =
(651)771-8817 �' `` �c �� �,
846 Ear1 St �: + � � � �L
."bss Ave
St Paul,MN 55106 � '�� � � ` + s BOSn A're
Get Map&Directicns'°� � � - � �� �y� n u H _
Neighborhood:Dayton's 81uff -._. r?n,n.-h.it_�����
. I....,_n �� mZ012 MayQuest Portions�2012
��ke ee a,e trst or ya,r fiends co iike u,is. mapquest ��.��v
Own this Business?
Suggest Carredion ir���Hp�,n,a;`
Last updated 9.11.08 CBtBgOry: = Restaurants « Shopping&Malls
Towmg&Wrecking,Towing • Hotels � Grocery Stores
Bars • Pharmacies
"�1ovie Theaters • Flonsts
Read Reviews WHte a Review Department Siores � eanks
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GreQOrv Towin�and Reco�cr�... ,�
� _�.
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5.2 miles away / �
OVERVIEW USER REVIEWS(17) MAP&DIRECTIONS � . � -{, ;, _ � �
Reviews 8 Ratings for Budget Towing Incorporated '
17 reviews ��r
a S�
What users are saying: ,at �
.
7 reviews �—�-- -- --
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10 revieves
Stillwater Hotels
by Cory_Jane_Birkett
Write a Ravlew More local lists Create a list
biggest scam outfit budget towing
; by ac r ,c:-at Citysearch 06/17/11
a tow that costs$399.79>really...what scam is this?it must be the bike shop
across from the blaine sports center and budget towing.the guy from the bike Dog Days
place calls budget towing from st.paul and has them come up to blaine and haul 2120 Myrtle Ave,Saint Paul,MN
cars away.the driver mike said$175 cash and i will drop your car.went to target
to get cash and came back ro him waiving at me hauling my jeep away to find ' /j ' ,ghthouse Moving
out then it will cost me$399.79 to get my vehide back...i cant make this ��� 771 Armslrong Ave,Saint Paul,MN
up.._..anyone else heard of these people??budget towing out of st.paul on eari `
st or homer st.....WOW Roy,you are one sick dude!!!!!!!
helpful(0) not helpful(0) comment share PC GQCko
1161 LarpenteurAve W,Roseville,
MN
I SPENT YEARS AT BUDGET>WORST OWNER EVER.
by formerbudgetemployee at Citysearch 05l26/11
1 of 4 3/12/12 10:38 AM
Budget Towing,[ncorpoTated-St Paul,MN,55106-Citysearch http://twincities.citysearch.com/profile/5524253/st_paul_mn/bu...
This moming a driver from Budgei Towing almost hit my car as we were sitting at a red arrow in a
lefl tum lane.Apparently this individual didn't care that he was biocking traffic by sitting up on the
median and also didn't care if he rammed cars when he decided to start moving(all while the
SUV he was picking up was still in motion on the flatbed).Our honking,yelling,and pounding on
lhe passenger door of his lruck didn't make a ditierence;he was mudi too important to wail for an
opening in the flow of 1raRc and just decided to create his own by pushing peopte out of the way.
Afler reading the other reviews on Citysearch,1 would say that it seems there's a"trickle-down"
effecl within this company....
(0) (�) (�)
Rude and Rip OFF
by at Citysearch 11l14l09
Why am I not surprised there are s000 many poor reviews?LOL.This is quite
satisfying.That explains their empty lot.These people are so damn eBen RUDE
and such RIP OFFS!!!!My truck was towed 7.64 miles(yes,seven!!)and was
towed at 6pm yesterday,I picked it up at 120pm today and they charged me
$685,Gaiming they had to get a"speaal"driver and a"speaal"lruck.BS!!Even
the gal who worked Ihere in the moming said ihat she did not understand why it
was so damn expensive.But the red neck,JASON,in the evening had NO
explainalion or literalure to show why it was so damn expensive.Ail he could
say was because it needed"spedal ariention".Of course,an empry lot with
barely any cars in there would need to charge MORE.I am going to pray every
day that this pathetic piece of 5hit business shuts down.Thank goodness I
never used their service for my business in lhe past and will NEVER refer
anyone to them.
Pros:Absolulely NONE.Wait,the gal in the moming was nice.
Cons:EVERYTHING!
��? ��1 (�)
HORRIBLE
by atCitysearch 1����9
My grandmother passes away while we were bortowing her vehicle,it ended up
getting towed away to budget towing.Since she has a loan through GMAC they
were the only ones who could pick it up,instead they dedded to leave the
vehiGe with budget towing and let them sell it.When the vehiGe was towed
away it contained a bunch of my personal bebngings induded the only piclure 1
have of my grandma,and my father who passed away when I was young.The
owner of Budget Towing refuses to allow me or my mother to get into the vehicle
to get these belongings,even though they get to keep the only real possession '
my grandmother ever had.The owner can sell this vehiGe for a pretty decent
amount of money,and there is nothing in the car that will be of real value to
anyone but me and my family.STAY AWAY FROM THIS COMPANY!!!!!
�p� �p�
Showing 1-10 of 17 reviews 1 2 Next
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3/12/12 10:38 AM
3of4
Budget Towing•Inc-Y�com http://www.yetlowpages.com/nationwide/mip/budget-towing-in...
Home>S::a.rct2 Resui{s-near Saint Raul.Y.1��;>Budget Towing inc
. .. . . : i -. .. . _.. - --_ '....,.
Budget Towing inc
� :;. 0.0 stars 0 Ratmgs �- . .�r�,t�rswevr
YourRaUng""
(651)771-8817
Serving Your Area
Haurs: Open Daily 24 Hours
Open 7 Days
Open Holidays
Categories [dit infc for this butiness
��Payment Types Accepted
AL�MAJOR CREDIT CARDS
�'
Pnadu�erviCea
light duty towing and recovries
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heavy duty towirg recoveries
PARKtNG{HE
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COMPUTE NEW PAYMENT
Pad Ad✓crfisemeM
BuCget Towinp Inc
1 of 1 3/12/12 10:4F3 AM
StarTribune-Print Page http://www.startribune.com/printarticle!?id=1 1 3 1 38479
�tar�Tribune
Few limits on private towing
Article by:JAMES ELI SHIFFER �
-- �-.� - x� �
Star Tribune ,,n:... _ . ,..-.- ... �� ;
January 9,2011 -12:17 AM ! �y '� -��
�
The Dec. 11 blizzard made a mess of St Paui streets, and after
y;
attending a party near West 7th. St., Emily Hemauer didn't dare °
drive home to Mounds vew. So she took a chance and parked her ��� _
.,.
car at a closed gas station for the night. � �,, �-' �
t�
The next moming,the 2002 Toyota Highlander she had borrowed
ftom her parents was gone from its spot. Hemauer called the
number on a sign that said unauthorized cars would be towed.The
good news: Her car was only a mile away.The bad news: It would Jeff Hemauer and daughter Emily with the Toyota Highlander
that got towed.She had left it at a ctosed gas station ovemighf
cost her$372.88 in cash to get it badc. during the Dec.�1 blizzard,and the towing charge was
$372.88,which Jeff Hemauer called unfairy steep.
"My heart dropped,"said Hemauer,22,a computer science
student who worlcs as a waitress. She admits she shouldn't have
parked at the gas sfation, but Hemauer said the fee charged by PRIVATE PROPERTY TOWING
Budget Towing is"ridiCUlouS." The cities of Minneapolis and St.Paul lic2nse
companies that do involuntary towing from private
Last month's snow blitz created the usual scenes of misery at property.Here are the compan�es currentty t�censed:
public impound lots in Minneapolis and St. Paul. But those whose MINNEAPOLIS
cars were towed from apartment and business parking lots •Bobby 8�Steve's
diswvered that the rules are different for private versus public .Cedar Towing
towing.Whistleblower heard gripes from apartment dwellers who
said their property managers didn't tell them the plows and tow •Gopher Towing
trucks were on the way. •Rapid Recovery Inc.
•Wredcer Senrices Inc. ,
But the real sting came when they had to pay to get their cars out II
of sometimes distant(ots. In Minneapolis, people pay a flat ST. PAUL
city-imposed rate for cars towed from private property—$207 for •Auto Rescue Inc.
the tow, $27 per day for storage. But in St. Paul,the amount •Budget Towing Inc.
depends on who tows your vehicle. •Cedar Towing&Auction
For towing and one day's storage,the prices in St. Paul range from •��n Towing
about$250(Auto Rescue Inc.of Little Canada)to the$372 •PLC Towing and Recovery
charged by Budget Towing Inc. of St. Paul, according to price lists •Rapid Recovery tnc.
filed with the city of St. Paul. For complaints and info about towing call
612-673-3000 m Minneapolis and 65'I-266-8989 in St.
Roy Carlson of Budget Towing admitted his price is high,but he Paul �
said it refleds rising fuel charges and property taxes, plus the cost /`C r�U�. �Clf��
of running a 24-7 operation that takes care not to damage cars in �v('4 ��,(�
transit.With 39 years in the business, Carlson described himself as the"godfather'of St. Paul's towing businesses. /
Here's how his fees break down: $250 for the tow,a$50 administrative fee that covers certified mail and clerical costs, $50
daily storage charge and taxes, he said.A voluntary tow costs about a third of that, he said. `---�.._,,,,,�
�/t!t' G�� h v-�
"It's reflecting the cost of what it is to do business,"Carlson said. "If you don't want to pay,don't park there." x ;
�E, t_.2��V�
�;,.�_�� �,�i`��.c� �',��,:Q
1 of 2 3/12/12 12:43 PM
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StarTribune-Print Page http:l/www.startribune.cam/printarticle/'?id=11313ti47y
. The sometimes predatory practices of private-property towing have led many cities to decide they can't leave this business
entirely up to the market. Both Minneapolis and St.Paui require companies to get a license to do it,and any unlicensed
company that does an involuntary tow can face fines or other action.
St. Paul requires the six licensed companies to file their price lists, but Minneapolis goes a step further. In 2008,the city
commissioned a study that determined it was more expensive to have your car towed in Minneapolis than comparably sized
cities such as Buffalo,Toledo and Cincinnati. Even New York City was cheaper.
"People making what could be a simple mistake were being forced to pay fees that were totafly unregulated,"said Grant
Wilson, Minneapofis'business licensing manager.
At first,the city considered limiting the cost of a private tow to the price charged for retrieving a towed vehiGe from the city
impound lot—currenUy$156.After towing companies objected,the counal agreed to set the price at 150 percent of the aty's
fees.That cap doesn't apply to involuntary tows from the suburbs,many of which are handled by the same companies.
Mark Anderson, owner of Wrecker Services Inc.,said he charges a flat$50 above the aty's fees for impound towing from the
suburbs. So far, all four towing companies that did private property impound towing before the aty's price cap are still
providing the senrice, but Anderson said that doesn't mean operators like price controls.
"I never thought we were gouging before the gap,"Mderson said. If people think Wrecker Services is making a killing,"write
me a check for the place,"he said.
If people are griping abQUt the higher costs of towing in St. Paul,those complaints aren't reaching the aty,according to St.
Paul licensing spokeswoman Angie Wese,who said there were only four complaints about towing companies last winter.
Still, Emiiy Hemauer's father,Jeff,said he siill doesn't believe the price for getting the family's car back was fair. He
understands that he was going to have to pay a big bill when he went to the Budget Towing lot Dec. 12, but his frustration
was shared by other motorists in iine to redaim their cars.
'There were a lot of sad faces in there peeling out greenbacks,"Jeff Hemauer said.
�20N Star Tribune
2 of 2 3/12/12 12:43 PM
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MinnesotaHelp.info-Yrogram lletails-lmpound Lot-�t raut ro►i... nttp:uwww.mmnesotaneip.imoipuouc�ueuu�s.aspx!N�'CIIGy1L=1J1...
'I�ocations Service Details
This service is available at •
multiple locations. Click on an •
address to view details for that • Sa.re Resaurce
location. • Rep���-�Data Prohler�i
• 1129 Cathlin Ave,St.Paul, ImpOU11Cl LOt ; '�
MN 55108 '
• S30 Bar�e �I�an»ei Rcl, �t.
�aui. MN 55107 Agency: St Paul Police Department
ll29 Cathlin Ave
St. Paul,MN,55108 :�✓1«_
Phone:
(651) 603 -6895
Service Description
- Impound lot for cars towed from St Paul city streets
- Snow lot located 3/4 mile west of Snelling,north of Como
Avenue
Features
Payment: Private pay
Eligibility
���car has been towed in St Paul
Application Instructions
Call or walk in
Fees
.�$186 to get vehicle impound lot if picked ug before midnight the �
day it is tow�d.A$15 storage fee is added to that amount for
each additional day the vehicle is left there.There will be an
{additional $431 fee for checks and credit cards.
Required IDocuments
3/12/12 12:07 PN
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City of St.Paui,MN-�fficial Website-Ticket,Towing&Stor... http://wwwstpaul.gov/index.aspx?iVID=1214
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You are hete:Home>Govemment>Pubfic`Norks>Street Mainien.:.nce>Snow Wowino>TiCket,TOW1rg&StOtege FeEs
Parkmg
Ticket,Towirg&Storage Fees ���Language .
Sidewalk Snw+Shoveling
Information Powered by�.�� . Trar1318te
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Multi-Liru�uaiSnowEmergency Costs fnclucfe
irrfortnation . Parking Tidcet$53.00
SnwrRelated FAQs �..�19.541.{ps�)taget�yourvehicleartt��hs<i[r�poeu�d:btif�you pick�it:up�;laeftxe-+r�rttba`day`#��ovYet�'�°:..-:
• A$15 storage fee is added to thai amount for each additional daY the veh9de is leR there.
JC�'Y..:.E*`�.-.„,,
� To reGaim a vehicle,residents are reminded to bring the following items with them to the impound lot
En--,.�^sc'`-,���, � • Proof of vehide ownership:TiUe,BiII of Sale or Lease Agreement
t��,�.., ..,,._ • Valid Photo ID or Drivers License(a valid DL is needed to drive the car from the lot)
�'
• Proof of insurance for the vehide that you are pidcing up
• Cash or Visa or Mascercard to pay your fees
• Keys to the vehiGe
Tot•.�Lct Locations
• Generaly,vehicles towed South af 1-94 will be taken to the impound lot at 83U Barge Channel Road.(651)2665642.
PAap of Barqe Channel Road lot
• Ge�eraly,vehicles towed North of I-94 will be taken to the impound lot at 1129 Cathlin,across from the State
Fairgrounds.(651)603-6895.Map of Caithlin Street Vot
Citv-m�ide map showinq v�here towed cars are taken
Before treveling to ekher lot,the ctty recommends that residents check with each lot to detertnine where their vehicle
has been taken.
The irt�pound bts are managed by the Saint Paul Police Department(651)291-1111.
Home I G��a I T�^�� I ��_!� I ��55i4iid1x I �abh'.A�5 I Pdides&Practices I PoGcies S Practice; ( CopyrigM Notices � Powered by Civi_cPlus
3/12/12 10:30 AM
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