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09-100Council File #_ Green Sheet # 3063495 MINNESOTA � RESOLVED, that the rate of pay for the new classification of DSI Customer Service Specialist be established at the rate set forth in Grade 031, of Bazgaining Unit Ol, AFSCME Clerical Salary Schedule, and be it 4 RESOLUTION FINALLY RE30LVED, that this resolution shall take effect and be in force on the first pay period following its passage and approval. Requested by Office of Human Resources Adoption Certified by Counc Secretary By: —_ � ` / � Approved by Date Mayor: � 3 Q By: By: Form Appro � by Financial Servic s Sy: Form Approve y Ci o y B Form Ap�b ayor b' ion to Council By: � G�\SM1ared\SYSTEMS.DEVELOPMENT SECTIOMOrg Design\Consultant- Gil6ertsonV{hcia's Class Work�BU 06 ProfessionalNM1arkeeng and Public RelaUOns Manager\Councd Resotution.doc Adopted by Date / Council: �121��� i/� el l�9/dd � Green Sheet Green Sheet Green Sheet Green Sheet Green Sheet Green Sheet � � DepartmentlOfficelCouncil: Date Initiated: HU - Human Resources 7�NOV Green Sheet NO: 3063495 Contact Person 8 Phone: Oeoar6nent Sent To Person InitiaVDate A{iciaGiVbertson o umaoRcwncces ��� 2666477 1 nmaoResoucces D artme¢tDirectar Assign 2 iaanciatServices fficeFinancialServices — Must Be on Council Agentla by (Date): Number 3 i Aaorne � �"^'�- For Routing 4 a or's Otfice Ma orlAssismnt Doc. Type: RESOLUTtON W/$ Order 5 uocit " Cl' Conncit TRANSACTION 6 ' C1erk Ci Clerk E-DocumentRequired: Y �ocumentConWct: TrishaFreiberger Contact Phone: 266-6481 Tofai # of Signature Pages _(Clip All Locations for Signaturej Action Requesfed: Approval of the new classification of IISI Customer Service Specialist in Grade 031 of AFSCME Clerical, Bargaining Unit 01 Salary Schedule. Recommendations: Apprwe (A) or Reject (R): Personal Service Contracts Must Mswer the Following Quesfions; Planning Commissio� �. Has this personlfirm everworked under a contract for this depariment? C{B Commiriee Yes No Civil Service Commission 2. Has this person/firm ever been a city empioyee? Yes No 3. Does this person/firm possess a skili not �wrtnally possessed by any curtent aty emplayee? Yes No Explain aN yes answers on separate sheet and attach to green sheet. Initiating Probtem, �ssues, Opportunity (Who, Wfiat, When, Where, Why): Human Resources was asked Uy the Department of Safety and Inspections to conduct an organizational study for ali clerical gositions. A determination was made by HR to cxeate a DSI Customer Service Specialist classifica6on. AFSCME Clerical, Bazgaining Unit Ol was notified that the class of DSI Customer Service Specialist classification would be created. Advantages If Approved: The Deparhnent of Safety and Inspections organizationai structure will be properly structured to manage the work being done. Disadvantages If Approved: None. Disadvantages If Not Approved: The Department of Safery and Inspections organizational structure would not be properly structured to manage the work being done. Total Amount of Trensaction: CostlRevenue Budgeted: Y �������� Funding Source: Activity Number: 4 Financial Information: positions aze currendy in ihe DSI budget. J g ` �Q�g (Explain) �1�"►/ A4°4611°f�8i°ir Novem6er 13, 2008 12:32 PM Page 1 �9 ��d DSi Customer Service Speciaiist Description of Wosk Code: 376s General Duty Statement BU: 01 (SalaN lnfo) Grade:031 Resolves and/or refers customer inquiries associated with license and Effective Date: TBD building permit functions, code enforcement, fire safety, vacant buildings, code compliance, and other related permits. Pertorms expert-level work preparing and issuing licenses and permits. Calculates and col{ecis fees, maintains records, prepares reports, and provides accurate information. Performs related duties as required. Supervision Received Works under the general direction of a unit supervisor or section manager. Supervision Exercised May exercise close, general, or technical supervision over lower-level workers within a unit. Competencies • Demonstrates an expert understanding of current departmental practices, policies, procedures, and services and utilizes the knowledge to maintain effective and e�cient systems. Demonstrates an ability to provide accurate information and resolve issues. • Demonstrates an expert ability to review, prepare, or issue various City required permits, licenses, certificates of competency in accordance with prevailing laws, rules, regulations, and ordinances. Demonstrates an ability to provide information in response to inquiries regarding requirements. • Demonstrates an ability to assess, compute, and collect appropriate fees and interpret various fee schedules using predetermined formulas and rates or on a percentage basis. Demonstrates an ability to prepare and issue receipts, and to balance individual daily receipts including sorting and counting cash, checks, and credit card receipts. • Demonstrates an ability to search files for information or copies of records upon request. Demonstrates an abifity to compife, maintain, and search records and files pertaining to all DSI functions. • Demonstrates an ability to provide information to contractors, engineers, and the general public concerning buifding codes, fire inspection, vacant buildings, housing code inspection, zoning ordinances, and various policies and procedures. • Demonstrates an ability to attend to complex details, conduct research, think analytically, and perform complex calculations. • Demonstrates an expert understanding ofjob-required software applications, the internet, and department-specific procedures, and an ability to apply this understanding in completing daily assignments. • Demonstrates an ability to effectively and thoroughly analyze and organize detailed, complex information and to effectively identify and resolve complex problems associated with dailywork. �y �dd • Demonstrates an ability to prioritize one's own work and initiate, plan, and coordinate assignments ranging from routine to complex with limited direction. Demonstrates an ability to quickly adapt to changes in short time frames. • Demonstrates an ability to establish and maintain effective working relationships with others. Demonstrates an adva�ced ability to interact and communicate effectively, tactfully, and respectfulfy with others in all possible situations through clear speech, and/or concise writing. • Demonstrates an understanding of and respect for the diversity of customers, coworkers, and supervisors. Demonstrates an ability to select and use the most appropriate method of communication with customers, employees, and coworkers in situalions which may be considered uncomfortable or confrontational. • Demonstrates an expert ability to lead support staff by training and providing directio� to obtain productivity and a desired end results. • Demonstrates an advanced ability exhibiting leadership qualities such as adaptability, flexibility, dependability, punctuality, and accou�tabiiity. Demonstrates an ability to effectively monitor one's own progress or the progress of team members when leading office assignments or projects. • Demonstrates an ability to promote customer service excellence by responding quickly to customer requests and by identifying and resolving issues. Demonstrates an ability to promptly and appropriately respond to difficult requests for services. Requirements Six years of general clerical experience, two years of which must be at the Office Assistant IV levef, or equivalent with full competency in resolving customer inquiries associated with ficense and buildi�g permit functions, code enforcement, fire safety, vacant buildings, code compliance, and other related permits. An Associate Degree in Business Administration or a related field is preferred and may be substituted for up to two years of the required clerical experience.