01-973Council File # 01
GreenSheet# 01n`�O
RESOLUTION '�
OF SAINT PAUL, MINNESOTA
Presented
Referred To Committee Date
1
2 An Administrative Resolurion changing the
3 Rate of Pay for the class titled,
4 "Deputy LIEP Director - Customer Service"
5 in the Salary Pian and Rates of Compensation
6 RESOLVED , that the rate of pay for the classification of "Deputy LIEP Director - Customer
Service", be changed from the rate set forth in Grade 26, to Grade 2$, Section 1 D 4, of the
Professional Employee Supervisory Standard Ranges in the Salary Plan and Rates of Compensation, and
9 be it
10 FLTRTIIER RESOLVED, that this resolution shall take effect and be in force on the first pay
11 � period following its adoption by the Council and subsequent approvai by the Mayor.
Requested by Deparnnent af:
Human Resources Office
BY: c . - ,
Form Appr ed by 'rir ttorney
g _� �����G 1
Adopted by Council: Date ��"� ``�_ ! Approved ayor for Submission to Council
Adoprion Certified by Council Secretary BY� L^�"''u'!��
By: �p�---�_-�.� {-.�-.� �----
Approved by Mayor: Date __�5�������L_
By:
_ . GsY
o1-q'13
DEPARTIYIENT/OFFICE/COi7NCII.: DATE INI7TATED ��� � V E D
Human Resources v � Z � � GREEN SHEET N
CONTACI'PERSO]Y&PHONE: , � „y � � II`�'�j'TE HUG � n �v��'��
Michael Foley (266-6484) �/�� i [ �I� I_D�enxTMIN D �-Z 1 s_ crrr
7ohn Shockley (266-6482 �j�� xan��z a_crrr n� 6_ crrY
FOR 3_ BUDCET DIIL FIN- & MGT. SERVICE DII2.
ML3ST BE Ot3 COUSSCII. AGEP'1DA BY (DATE) ROUTIPIG 4 MAYOR(OR ASST.) � CiVLC. SERVICE COMMISSION
ORDER
TOTAL # OF SIGNATQRE PAGES (Q,IP ALL LOCATIONS FOR SIGNATORE)
ncnox xEQUESx�n: Approve the resolntion changing the rate of pay for the class titled "Deputy LIEP Director -
Customer Service".
RECOMMENDAITONS: Approve (A) ar Reject (R) . pERSONAL SERVICE CONTRAGTS M[JST ANSWER THE T�'OLLOWING
QUESTSONS:
_PLANIVING COMMISSION _CIVII. SERVICE COMMLSSION 1. Has this person/firm ever worked under a contract for this deparm�ent?
CIB COMMITTEE Yes No
STAPF _ 2. Has this person/firm everbeen a city ecnployee?
DISIRICT COURT Yes No
SUPPORTS WS-IICH COLINCII.OBIEC'CIYE? 3. Does ik�is person/firm possess a skili not normally possessed by any cunent ciry
employee? Yes No
Explain alI yes answers on separate sheet and attach to green sheet
INTTIATINGPROBLBM, ISS(JE, OPPORTONITY (Who, What, When, Where, Why): TI78Te 2Se Yt�'O pOS11,7.O11S lIl LIEP tY12t 3Ct 2S D�UL3/
Directors, one is the City Building Official and this is the other. A recent study, requested by LIEP, indicated that
the position was not appropriately compensated. This will conect that condition.
anvanrTacES tF nrrxovFn: The position will be appropriately compensated in accordance with the City's job
evaluation system.
nrsnnvaxrncES � nrrxovEn: None. Funds for the increase are budgeted.
nisanvaNZacES � xoT arraovEn: The position wi11 not be appropriately compensated.
SEP 5 2001
MAYOR'S OFFICE
TOTAL AMOUNT OF TRANSACTION: $ O COST/REVENUE BUDGETED: YCS
Fuxuare sornzcE: 320 AC'TIVITI' NUMBER: 33353
FINANCIAL INFORMATION: (EXPLAIN)
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D1-9'11
CLASSIFICATION STC7DY REPORT SUMMARY
CLASS STUDIED:
INCUMBENT:
ST[TDIED SY:
DATE STUDIED:
PERSONS CONTACT'ED:
Deputy Director LIEP - Customer Service
Christine Rozek
Michael F. Foley ��
August 27, 2001
Christine Rozek (incumbent)
Robert Kessler (Forxner Office Duector and supervisor)
Roger Curtis (Office Duector and supervisor)
Backgronnd
The position Sn question has been paid out of title for a lengthy period of time. A recent study of
the position was conducted to deteimine whether or not the .classification of "LIEP Deputy
D'uector - Customer Services" was appropriate. At that tune, the position in ques6on was
allocated to that title. Subsequently, LIEP Management requested another study to determine
whether or not the level of comgensation was appropriate. That is the focus for this study.
Study Components
Review of job profile
Interview with incumbent
Interview with supervisor
Comparison to class specifications
Comparison to other positions
Re�,ommendation
Comparisons
Various License Titles
Other positions that are allocated to the various ritles that have the term "license" in their name
have responsibilities for routine rather than policy and higher level adwiuistration. The
APPROVED BY HUMAN RESOURCE5 MANAGElYI�NT:
o�.���
responsibilities assigned to positions in these classes do not equate to the responsibilities of the
position in question.
License and Permit Nlanaeer
The studies of this position indicate a position that was responsible for individuai license issues
rather than policy matters. The position in quesrion has primary responsibility for policy
development and aggressive administrative reform efforts. Moreover, the concepts of customer
service are not stressed in the studies of the License and Pemut Manager. The positions studied
that have been allocated to this class do not haue the same responsibilifies as the position in
question. This class, although cunently vacant, is compensated at Grade 27, in the SPSO unit.
Prog�am Coordinator
The positions allocated to ttris class tend to ha�e pro�ammatic responsibilities but have primary
responsibility for following the adminisirative requirements of programs, especially prog�ams
involviug the receipt and administration of grants. The positions assigned to this class do not
have responsibilities that align well wiYh those assigned to the posirion in question.
Pro�ram Admiuistrator
The positions in this class haue responsibilities for projects and programs that relate to Planning
and Development. These positions razely have a major emphasis in enfoxcement which is critical
to the position in question. The positions allocated to this class do not have duties that align
well with those assigned to the position in question, however the level of responsibility is, in
some zespects, comparable but generally has more management and policy responsibilities. This
class is compensated at Grade 26 in the SPSO unit.
City Buildine Official
This position is ultimately responsible for all new construction and rehabilitation in the City of
Saint Paul and also for management of the Director of Environmental Health (food sanitation).
This position is aiso one of the two posirions that are, effectively, Deputy Directors of LIEP and
the posirion in quest3on is the other. The City Building Official is compensated at Grade 30 in
the SPSO unit.
Deuutv LIEP Director - Customer Service
The responsibilifies of the position in question do match the responsibilities ofposi6ons wluch
would be allocated to this ciass. The responsibilities exceed those assigned to the License and
Permit Manager class siuce the position in quesrion has more policy responsibilities. The
position has slightly less responsibility than the City Building Official since the Building Official
has responsibilities for life and death issues in construction and in food sanitation.
Positions at SPSO Grade 28
The QES analysis supports allocating tlxe position in question to grade 28 in SPSO. The other
positions assigned to this grade aze Administrarive Manager - Public Works, former Attomey V,
and the Valuation and Assessment Engineer. Both the Public Works position and the Engineer
position require management, policy issues, handling lazge amounts of money, and worldng with
considerabie independence. This level of responsibility is commensurate with that assigned to
o� -1�
the position in question.
QES Analysis and Evalnation
The QES analysis supports allocation to grade 28 in the 5PS0 unit.
Recommendation
It is recommended that the position in question be compensated at Grade 28 in SPSO and that the
class spec be changed to that shown in the attached draft. It is fiuther recommended that
following the change in compensation the class specification changes be implemented.
PItOPOSED TITLE OF CLASS:
Code: 594A
DEPUTY LIEP DIRECTOR CUSTOMER $U: 09
SERVICE
Effective:
DESCRII'TION OF WORK
General Statement of Duties:
���11�
Pezforms responsible managerial work directing the operations of the ticense, permit, and customer service
functions of the Office of Licensing, Inspection, and Environmental Protection (LIEP). This includes
developing codes, ens�sing compliance, setting approgriate fees, and collection of fees for licenses and
permits that affect a wide range of businesses; directs the functions of the animai control uni� and per£orms
related duties as required.
Sunervision Received:
Works under the general direction of the Director of ffie Office of Licensing, Inspections, and
Environmental Protection (LIEP).
Supervision Exercised: -
Exercises within the unit, administrative, general, and technical supervision over managers, supervisors,
professional, technical and clerical employees.
TYPICAL DUTIES PERFORNIED
The listed examples may not include all the duties pezformed by all positions in this class.
Direcfs the administration of the division including planning, setting and implementing policy,
management, annual budget, establishing £ees, collecting fees, and enforcing laws; evaluates programs and
initiates changes as needed; responsibilities of the division include but is not limited to licensing for liquor
sales, grocery, tobacco, taxis, charitable gambling, etc. Coordinates closely with elected officials.
Supervises directly, or through subordinate managers and supervisors, all work of the division; assigns and
reviews work; evaluates perfomiance.
Oversees the establishment and amendment of codes, laws, and regula6ons related to a variety of businesses
including recommendations on whether or not to license, the wntent of the code, enforcement procedures,
penalties, policies and procedures, on-going compliance with State and federal laws, and the economic and
social impact of the process. Inteinally, ensures coordination and agreement with all LIEP functions, other
departments, and elected officials. Oversees the establishment of new laws for new types of businesses or
businesses that were not previously licensed.
Coordinates enforcement actions, and economic and social impact of licensing and permits with Police,
PED, State, couniy, and federal agencies, and considers input from community groups, business groups, and
other legitimate intezest groups.
Recommends and defends proposed license and permit £ees, any increases in fees, methods of collection,
methods of enforcement, etc.
(DEPUTY LIEP DIItECTOR-CUSTOMEI2 SERVICEI
Page 1 of 2
PROPOSED TITLE OF CLASS: Cade: 594A
DEPUT Y LIEP DIREC'rOR-CLISTOMER BU: 09
SERVICE
Effective:
� �' Z�17
Conducts an active program of community liaison to develop a sense of the temper of the community and to
£oster an abnosphere of maximum cooperation with interest goups. Conducts compliance training
programs as appropnate.
Directs the Animal Control imit including seizure and possibly destruction of dangerous animals, and
enforcement of animal-related ordinances, and a hearmg and appeal process. May be personally involved in
the most sensitive cases.
Oversees the Charitable Gambling oversight function.
Directs a variety of enforcement actions ranging from warnings of violations to permanent clos�e of the
business and/or loss of the license or permit. May be personally involved in the most sensitive cases.
Serves as expert witness for the City in coiu�t and may appear as the representative of the City aY legislative
hearings, conferences, etc.
Directs the division's plauning activities; establishes and implements division policy; prepazes annual
budget; reviews division performance and directs improvements.
Oversees the development and implementation of administrative and infomiation systems including
allowing the public to have access to on-line application procedwes for licenses and pennits.
Acts on behalf of the Office of LIEP and represents the Director in her or his absence.
Ensures coordination with related programs at the County, State and federal level.
Confers with azchitects, engineers, attorneys, and people employed in a variety of disciplines regarding
problems relating to public health, licensing, and pennits.
KNOWLEDGE, SKII.LS, ABII.TTIES, AND COMPETENCIES
`Thorough lrnowledge of the applicable laws of a major mimicipality, and State and federallaws xegarding
business licensing, gambling, environmental health, animal control, and/or zoning.
Tiiorough lmowledge of the criminat and civil laws that affect the operations of licensed business
establishznents.
T'horough Imowledge of mana�ement and human resources issues.
Considerable lmowledge of the principles of publie he�kt3i, disease transmission, economic effects of
licensing, etc.
Thorough ability to establish effecrive relationships with subordinates including subordinate supervisors
and managers.
Thorough ability to organize, plan, and supervise the work of others in achieving the goals of the
organization.
(DEPUTY LIEP DIRECTOR-CIISTOMEIZ SERVICEI
Page 2 of 2
PROPOSED TITS.E OF CLASS: Code: 594A
DEPUTY LIEP DII2ECTOR-CUSTOMER BU: 09
SERVICE b �'
Effective:
Considerable ability to communicate with a diverse group of individuals both oially and in writing.
Considerable ability to deal effectively with sh'essfut situations inciuding the ability to interact effectively
with hostile people or groups and to resolve conflicts or concems.
Considerable ability to conceive and oversee implementation of information and administrative systems.
Considerable ability to conceive and evaluate automated information systems.
NIIlVIMCTM QUALIFICATTONS
Bachelor's degree in public administration, business adminisiration, the natural sciences, or a closely
related field and five (5) years of experience in the interpretation and enforcement of complex laws and
regularions in the field of licenses, permits, environmental health, or enforcement; at least three of these
yeazs must include supervision of staff conducting field inspections in a major municipalily. Experience
may be substituted for education on a basis of two years of e7cperience for one year of education.
(DEPiTTY LIEP DII2ECTOR-CUSTOMER SERVICE)
Page 3 of 2
Title of Class:
DEPIJTY LIEP DIRECTOR-CUSTOMER SERVICE
Caeneral Statemen# of Duties:
Code: 544A
BU: 09
Effective: 11/19/1997
� 1-R'17
Performs responsble managerial work m planning and directing the administrarion of the C�stomer
Services Division of the Office of License, Inspections and Environmental Protection (LIEP) which
includes the review and issuance ofbusiness licenses and various permits; the setting and colleciaon of
proper fees; the inspection of various establishmeuts for compliance with City environmental protection,
gambling, business license and zoning ordmances; and the enforcement of City ordinances regazding the
keeping and control of animals; and performs related duties as required.
Sunervision Received:
Works under the general direction of the Director of the Office of License, Inspections, and
Environmental Ptotection (LIEP).
Suuervision Exercised:
Exercises within the unit, adnunislrative, general, and technical supervision over supervisory,
professional, technical and clerical employees.
TYPICAL Di3TIES PERFORMEB
The listed examples may not include a11 the duties performed by all positions in this class.
Directs the division's planning activities; establishes and implements division policy; prepazes annual
budget; and evaluates progi�ams and 'uutiates changes as needed.
Supervises, directly or through subordinate supervisors, all work of the division; assigns and reviews
work; evaluates performance.
Represents the City of matters conceming the work of the division at the City, Regional, State and
National levels.
Supervises the investigation of license applications and complaints regarding licensed establishments.
Supervises the entire license and peimit appiication and review process.
Submits reports and makes recommendations to the City Council.
Prepazes and amends and advises in the preparafion and aznendment of ordinances relating to licensing,
environmental health and sanitation, animal control, and zoning.
Prepazes and submits recommendations regarding changes in license fees as part of the City's annual
budget process.
Directs the activities of the environmental protection pmgram including the inspection of licensed
facilities, animal control, and other activities pertaining to environmental health problems.
(DEPUTY LIEP DIRECTOR-CUSTOMER SERVICE)
Page 1 of 2
Tifle of Class:
DEPUTY LIEP DII2ECTOR-CUSTOMER SERVICE
Code: 594A
BLT: 09
Effective: 11l19(1997
ol-q'17
Acts on behalf of the Office of LIEP and represents the Director in his or her absence.
Develops reports, prepares special studies, and makes recommendations to the I?'sector.
Provides coordination with other environmental health progams at the local, state and national levels.
Confers with azchitects, engineers, attomeys, and people employed in various other d'asciplmes regazding
problems relating to public health environmental concems.
KNOWLEDGE, SHILLS, ABII,ITIES, AND COMPETENCIES
Thorough knowledge of applicable City policies, ordinances and State statutes pertaining to business
licensing, gambling, environmental health, animal control and zoning.
Thorough knowledge of criminal and civil laws that affect the operations of licensed business
establishments.
Thorough Imowledge of management and huwan resource development principles and pnctices.
Considerahle lmowledge of public health concepts of disease transmission, its prevention, and
epidemiology.
Considerable knowledge of the broad field of public health and its principles, state and local statutes,
ordinances, and rules and regulations regarding public health and environmental health.
Working sldll in operating a computer keyboard and mouse.
Thorough ability to establish worldng relationships with subordinate supervisors.
Thorough ability to organize, plan, and supervise the work of others in achieving the goals of the
organization.
Considerable ability to commnn;cate with a divezse group of individuals, both orally and in writing.
Considerable abiliiy to interact effectively with hostile or potentially hosrile individuals and resolve
conflicts or concems.
MIlVIM(TM Qi7ALIFICATIONS
Bachelor's degree from an accredited college or university in public administration, business
adminislrafion, and ar the naturat sciences or a closely related field and five (5) years of experience in the
interpretation and enforcement of complex laws and zegulations in the field of licenses, perxnits, or
environmental health, at least three (3) years of which must have included the supervision of staff
conducting field inspections in a municipality with a gopulafion of at least 2Q,000. Eacperience may be
substituted for education on a two years o£ experience for one year of education basis.
(DEPUTY LIEP DII2ECTOR-CUSTOMER SERVICE) �
Page Z of 2
Council File # 01
GreenSheet# 01n`�O
RESOLUTION '�
OF SAINT PAUL, MINNESOTA
Presented
Referred To Committee Date
1
2 An Administrative Resolurion changing the
3 Rate of Pay for the class titled,
4 "Deputy LIEP Director - Customer Service"
5 in the Salary Pian and Rates of Compensation
6 RESOLVED , that the rate of pay for the classification of "Deputy LIEP Director - Customer
Service", be changed from the rate set forth in Grade 26, to Grade 2$, Section 1 D 4, of the
Professional Employee Supervisory Standard Ranges in the Salary Plan and Rates of Compensation, and
9 be it
10 FLTRTIIER RESOLVED, that this resolution shall take effect and be in force on the first pay
11 � period following its adoption by the Council and subsequent approvai by the Mayor.
Requested by Deparnnent af:
Human Resources Office
BY: c . - ,
Form Appr ed by 'rir ttorney
g _� �����G 1
Adopted by Council: Date ��"� ``�_ ! Approved ayor for Submission to Council
Adoprion Certified by Council Secretary BY� L^�"''u'!��
By: �p�---�_-�.� {-.�-.� �----
Approved by Mayor: Date __�5�������L_
By:
_ . GsY
o1-q'13
DEPARTIYIENT/OFFICE/COi7NCII.: DATE INI7TATED ��� � V E D
Human Resources v � Z � � GREEN SHEET N
CONTACI'PERSO]Y&PHONE: , � „y � � II`�'�j'TE HUG � n �v��'��
Michael Foley (266-6484) �/�� i [ �I� I_D�enxTMIN D �-Z 1 s_ crrr
7ohn Shockley (266-6482 �j�� xan��z a_crrr n� 6_ crrY
FOR 3_ BUDCET DIIL FIN- & MGT. SERVICE DII2.
ML3ST BE Ot3 COUSSCII. AGEP'1DA BY (DATE) ROUTIPIG 4 MAYOR(OR ASST.) � CiVLC. SERVICE COMMISSION
ORDER
TOTAL # OF SIGNATQRE PAGES (Q,IP ALL LOCATIONS FOR SIGNATORE)
ncnox xEQUESx�n: Approve the resolntion changing the rate of pay for the class titled "Deputy LIEP Director -
Customer Service".
RECOMMENDAITONS: Approve (A) ar Reject (R) . pERSONAL SERVICE CONTRAGTS M[JST ANSWER THE T�'OLLOWING
QUESTSONS:
_PLANIVING COMMISSION _CIVII. SERVICE COMMLSSION 1. Has this person/firm ever worked under a contract for this deparm�ent?
CIB COMMITTEE Yes No
STAPF _ 2. Has this person/firm everbeen a city ecnployee?
DISIRICT COURT Yes No
SUPPORTS WS-IICH COLINCII.OBIEC'CIYE? 3. Does ik�is person/firm possess a skili not normally possessed by any cunent ciry
employee? Yes No
Explain alI yes answers on separate sheet and attach to green sheet
INTTIATINGPROBLBM, ISS(JE, OPPORTONITY (Who, What, When, Where, Why): TI78Te 2Se Yt�'O pOS11,7.O11S lIl LIEP tY12t 3Ct 2S D�UL3/
Directors, one is the City Building Official and this is the other. A recent study, requested by LIEP, indicated that
the position was not appropriately compensated. This will conect that condition.
anvanrTacES tF nrrxovFn: The position will be appropriately compensated in accordance with the City's job
evaluation system.
nrsnnvaxrncES � nrrxovEn: None. Funds for the increase are budgeted.
nisanvaNZacES � xoT arraovEn: The position wi11 not be appropriately compensated.
SEP 5 2001
MAYOR'S OFFICE
TOTAL AMOUNT OF TRANSACTION: $ O COST/REVENUE BUDGETED: YCS
Fuxuare sornzcE: 320 AC'TIVITI' NUMBER: 33353
FINANCIAL INFORMATION: (EXPLAIN)
�PGh G@Y1t2P
�r �
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D1-9'11
CLASSIFICATION STC7DY REPORT SUMMARY
CLASS STUDIED:
INCUMBENT:
ST[TDIED SY:
DATE STUDIED:
PERSONS CONTACT'ED:
Deputy Director LIEP - Customer Service
Christine Rozek
Michael F. Foley ��
August 27, 2001
Christine Rozek (incumbent)
Robert Kessler (Forxner Office Duector and supervisor)
Roger Curtis (Office Duector and supervisor)
Backgronnd
The position Sn question has been paid out of title for a lengthy period of time. A recent study of
the position was conducted to deteimine whether or not the .classification of "LIEP Deputy
D'uector - Customer Services" was appropriate. At that tune, the position in ques6on was
allocated to that title. Subsequently, LIEP Management requested another study to determine
whether or not the level of comgensation was appropriate. That is the focus for this study.
Study Components
Review of job profile
Interview with incumbent
Interview with supervisor
Comparison to class specifications
Comparison to other positions
Re�,ommendation
Comparisons
Various License Titles
Other positions that are allocated to the various ritles that have the term "license" in their name
have responsibilities for routine rather than policy and higher level adwiuistration. The
APPROVED BY HUMAN RESOURCE5 MANAGElYI�NT:
o�.���
responsibilities assigned to positions in these classes do not equate to the responsibilities of the
position in question.
License and Permit Nlanaeer
The studies of this position indicate a position that was responsible for individuai license issues
rather than policy matters. The position in quesrion has primary responsibility for policy
development and aggressive administrative reform efforts. Moreover, the concepts of customer
service are not stressed in the studies of the License and Pemut Manager. The positions studied
that have been allocated to this class do not haue the same responsibilifies as the position in
question. This class, although cunently vacant, is compensated at Grade 27, in the SPSO unit.
Prog�am Coordinator
The positions allocated to ttris class tend to ha�e pro�ammatic responsibilities but have primary
responsibility for following the adminisirative requirements of programs, especially prog�ams
involviug the receipt and administration of grants. The positions assigned to this class do not
have responsibilities that align well wiYh those assigned to the posirion in question.
Pro�ram Admiuistrator
The positions in this class haue responsibilities for projects and programs that relate to Planning
and Development. These positions razely have a major emphasis in enfoxcement which is critical
to the position in question. The positions allocated to this class do not have duties that align
well with those assigned to the position in question, however the level of responsibility is, in
some zespects, comparable but generally has more management and policy responsibilities. This
class is compensated at Grade 26 in the SPSO unit.
City Buildine Official
This position is ultimately responsible for all new construction and rehabilitation in the City of
Saint Paul and also for management of the Director of Environmental Health (food sanitation).
This position is aiso one of the two posirions that are, effectively, Deputy Directors of LIEP and
the posirion in quest3on is the other. The City Building Official is compensated at Grade 30 in
the SPSO unit.
Deuutv LIEP Director - Customer Service
The responsibilifies of the position in question do match the responsibilities ofposi6ons wluch
would be allocated to this ciass. The responsibilities exceed those assigned to the License and
Permit Manager class siuce the position in quesrion has more policy responsibilities. The
position has slightly less responsibility than the City Building Official since the Building Official
has responsibilities for life and death issues in construction and in food sanitation.
Positions at SPSO Grade 28
The QES analysis supports allocating tlxe position in question to grade 28 in SPSO. The other
positions assigned to this grade aze Administrarive Manager - Public Works, former Attomey V,
and the Valuation and Assessment Engineer. Both the Public Works position and the Engineer
position require management, policy issues, handling lazge amounts of money, and worldng with
considerabie independence. This level of responsibility is commensurate with that assigned to
o� -1�
the position in question.
QES Analysis and Evalnation
The QES analysis supports allocation to grade 28 in the 5PS0 unit.
Recommendation
It is recommended that the position in question be compensated at Grade 28 in SPSO and that the
class spec be changed to that shown in the attached draft. It is fiuther recommended that
following the change in compensation the class specification changes be implemented.
PItOPOSED TITLE OF CLASS:
Code: 594A
DEPUTY LIEP DIRECTOR CUSTOMER $U: 09
SERVICE
Effective:
DESCRII'TION OF WORK
General Statement of Duties:
���11�
Pezforms responsible managerial work directing the operations of the ticense, permit, and customer service
functions of the Office of Licensing, Inspection, and Environmental Protection (LIEP). This includes
developing codes, ens�sing compliance, setting approgriate fees, and collection of fees for licenses and
permits that affect a wide range of businesses; directs the functions of the animai control uni� and per£orms
related duties as required.
Sunervision Received:
Works under the general direction of the Director of ffie Office of Licensing, Inspections, and
Environmental Protection (LIEP).
Supervision Exercised: -
Exercises within the unit, administrative, general, and technical supervision over managers, supervisors,
professional, technical and clerical employees.
TYPICAL DUTIES PERFORNIED
The listed examples may not include all the duties pezformed by all positions in this class.
Direcfs the administration of the division including planning, setting and implementing policy,
management, annual budget, establishing £ees, collecting fees, and enforcing laws; evaluates programs and
initiates changes as needed; responsibilities of the division include but is not limited to licensing for liquor
sales, grocery, tobacco, taxis, charitable gambling, etc. Coordinates closely with elected officials.
Supervises directly, or through subordinate managers and supervisors, all work of the division; assigns and
reviews work; evaluates perfomiance.
Oversees the establishment and amendment of codes, laws, and regula6ons related to a variety of businesses
including recommendations on whether or not to license, the wntent of the code, enforcement procedures,
penalties, policies and procedures, on-going compliance with State and federal laws, and the economic and
social impact of the process. Inteinally, ensures coordination and agreement with all LIEP functions, other
departments, and elected officials. Oversees the establishment of new laws for new types of businesses or
businesses that were not previously licensed.
Coordinates enforcement actions, and economic and social impact of licensing and permits with Police,
PED, State, couniy, and federal agencies, and considers input from community groups, business groups, and
other legitimate intezest groups.
Recommends and defends proposed license and permit £ees, any increases in fees, methods of collection,
methods of enforcement, etc.
(DEPUTY LIEP DIItECTOR-CUSTOMEI2 SERVICEI
Page 1 of 2
PROPOSED TITLE OF CLASS: Cade: 594A
DEPUT Y LIEP DIREC'rOR-CLISTOMER BU: 09
SERVICE
Effective:
� �' Z�17
Conducts an active program of community liaison to develop a sense of the temper of the community and to
£oster an abnosphere of maximum cooperation with interest goups. Conducts compliance training
programs as appropnate.
Directs the Animal Control imit including seizure and possibly destruction of dangerous animals, and
enforcement of animal-related ordinances, and a hearmg and appeal process. May be personally involved in
the most sensitive cases.
Oversees the Charitable Gambling oversight function.
Directs a variety of enforcement actions ranging from warnings of violations to permanent clos�e of the
business and/or loss of the license or permit. May be personally involved in the most sensitive cases.
Serves as expert witness for the City in coiu�t and may appear as the representative of the City aY legislative
hearings, conferences, etc.
Directs the division's plauning activities; establishes and implements division policy; prepazes annual
budget; reviews division performance and directs improvements.
Oversees the development and implementation of administrative and infomiation systems including
allowing the public to have access to on-line application procedwes for licenses and pennits.
Acts on behalf of the Office of LIEP and represents the Director in her or his absence.
Ensures coordination with related programs at the County, State and federal level.
Confers with azchitects, engineers, attorneys, and people employed in a variety of disciplines regarding
problems relating to public health, licensing, and pennits.
KNOWLEDGE, SKII.LS, ABII.TTIES, AND COMPETENCIES
`Thorough lrnowledge of the applicable laws of a major mimicipality, and State and federallaws xegarding
business licensing, gambling, environmental health, animal control, and/or zoning.
Tiiorough lmowledge of the criminat and civil laws that affect the operations of licensed business
establishznents.
T'horough Imowledge of mana�ement and human resources issues.
Considerable lmowledge of the principles of publie he�kt3i, disease transmission, economic effects of
licensing, etc.
Thorough ability to establish effecrive relationships with subordinates including subordinate supervisors
and managers.
Thorough ability to organize, plan, and supervise the work of others in achieving the goals of the
organization.
(DEPUTY LIEP DIRECTOR-CIISTOMEIZ SERVICEI
Page 2 of 2
PROPOSED TITS.E OF CLASS: Code: 594A
DEPUTY LIEP DII2ECTOR-CUSTOMER BU: 09
SERVICE b �'
Effective:
Considerable ability to communicate with a diverse group of individuals both oially and in writing.
Considerable ability to deal effectively with sh'essfut situations inciuding the ability to interact effectively
with hostile people or groups and to resolve conflicts or concems.
Considerable ability to conceive and oversee implementation of information and administrative systems.
Considerable ability to conceive and evaluate automated information systems.
NIIlVIMCTM QUALIFICATTONS
Bachelor's degree in public administration, business adminisiration, the natural sciences, or a closely
related field and five (5) years of experience in the interpretation and enforcement of complex laws and
regularions in the field of licenses, permits, environmental health, or enforcement; at least three of these
yeazs must include supervision of staff conducting field inspections in a major municipalily. Experience
may be substituted for education on a basis of two years of e7cperience for one year of education.
(DEPiTTY LIEP DII2ECTOR-CUSTOMER SERVICE)
Page 3 of 2
Title of Class:
DEPIJTY LIEP DIRECTOR-CUSTOMER SERVICE
Caeneral Statemen# of Duties:
Code: 544A
BU: 09
Effective: 11/19/1997
� 1-R'17
Performs responsble managerial work m planning and directing the administrarion of the C�stomer
Services Division of the Office of License, Inspections and Environmental Protection (LIEP) which
includes the review and issuance ofbusiness licenses and various permits; the setting and colleciaon of
proper fees; the inspection of various establishmeuts for compliance with City environmental protection,
gambling, business license and zoning ordmances; and the enforcement of City ordinances regazding the
keeping and control of animals; and performs related duties as required.
Sunervision Received:
Works under the general direction of the Director of the Office of License, Inspections, and
Environmental Ptotection (LIEP).
Suuervision Exercised:
Exercises within the unit, adnunislrative, general, and technical supervision over supervisory,
professional, technical and clerical employees.
TYPICAL Di3TIES PERFORMEB
The listed examples may not include a11 the duties performed by all positions in this class.
Directs the division's planning activities; establishes and implements division policy; prepazes annual
budget; and evaluates progi�ams and 'uutiates changes as needed.
Supervises, directly or through subordinate supervisors, all work of the division; assigns and reviews
work; evaluates performance.
Represents the City of matters conceming the work of the division at the City, Regional, State and
National levels.
Supervises the investigation of license applications and complaints regarding licensed establishments.
Supervises the entire license and peimit appiication and review process.
Submits reports and makes recommendations to the City Council.
Prepazes and amends and advises in the preparafion and aznendment of ordinances relating to licensing,
environmental health and sanitation, animal control, and zoning.
Prepazes and submits recommendations regarding changes in license fees as part of the City's annual
budget process.
Directs the activities of the environmental protection pmgram including the inspection of licensed
facilities, animal control, and other activities pertaining to environmental health problems.
(DEPUTY LIEP DIRECTOR-CUSTOMER SERVICE)
Page 1 of 2
Tifle of Class:
DEPUTY LIEP DII2ECTOR-CUSTOMER SERVICE
Code: 594A
BLT: 09
Effective: 11l19(1997
ol-q'17
Acts on behalf of the Office of LIEP and represents the Director in his or her absence.
Develops reports, prepares special studies, and makes recommendations to the I?'sector.
Provides coordination with other environmental health progams at the local, state and national levels.
Confers with azchitects, engineers, attomeys, and people employed in various other d'asciplmes regazding
problems relating to public health environmental concems.
KNOWLEDGE, SHILLS, ABII,ITIES, AND COMPETENCIES
Thorough knowledge of applicable City policies, ordinances and State statutes pertaining to business
licensing, gambling, environmental health, animal control and zoning.
Thorough knowledge of criminal and civil laws that affect the operations of licensed business
establishments.
Thorough Imowledge of management and huwan resource development principles and pnctices.
Considerahle lmowledge of public health concepts of disease transmission, its prevention, and
epidemiology.
Considerable knowledge of the broad field of public health and its principles, state and local statutes,
ordinances, and rules and regulations regarding public health and environmental health.
Working sldll in operating a computer keyboard and mouse.
Thorough ability to establish worldng relationships with subordinate supervisors.
Thorough ability to organize, plan, and supervise the work of others in achieving the goals of the
organization.
Considerable ability to commnn;cate with a divezse group of individuals, both orally and in writing.
Considerable abiliiy to interact effectively with hostile or potentially hosrile individuals and resolve
conflicts or concems.
MIlVIM(TM Qi7ALIFICATIONS
Bachelor's degree from an accredited college or university in public administration, business
adminislrafion, and ar the naturat sciences or a closely related field and five (5) years of experience in the
interpretation and enforcement of complex laws and zegulations in the field of licenses, perxnits, or
environmental health, at least three (3) years of which must have included the supervision of staff
conducting field inspections in a municipality with a gopulafion of at least 2Q,000. Eacperience may be
substituted for education on a two years o£ experience for one year of education basis.
(DEPUTY LIEP DII2ECTOR-CUSTOMER SERVICE) �
Page Z of 2
Council File # 01
GreenSheet# 01n`�O
RESOLUTION '�
OF SAINT PAUL, MINNESOTA
Presented
Referred To Committee Date
1
2 An Administrative Resolurion changing the
3 Rate of Pay for the class titled,
4 "Deputy LIEP Director - Customer Service"
5 in the Salary Pian and Rates of Compensation
6 RESOLVED , that the rate of pay for the classification of "Deputy LIEP Director - Customer
Service", be changed from the rate set forth in Grade 26, to Grade 2$, Section 1 D 4, of the
Professional Employee Supervisory Standard Ranges in the Salary Plan and Rates of Compensation, and
9 be it
10 FLTRTIIER RESOLVED, that this resolution shall take effect and be in force on the first pay
11 � period following its adoption by the Council and subsequent approvai by the Mayor.
Requested by Deparnnent af:
Human Resources Office
BY: c . - ,
Form Appr ed by 'rir ttorney
g _� �����G 1
Adopted by Council: Date ��"� ``�_ ! Approved ayor for Submission to Council
Adoprion Certified by Council Secretary BY� L^�"''u'!��
By: �p�---�_-�.� {-.�-.� �----
Approved by Mayor: Date __�5�������L_
By:
_ . GsY
o1-q'13
DEPARTIYIENT/OFFICE/COi7NCII.: DATE INI7TATED ��� � V E D
Human Resources v � Z � � GREEN SHEET N
CONTACI'PERSO]Y&PHONE: , � „y � � II`�'�j'TE HUG � n �v��'��
Michael Foley (266-6484) �/�� i [ �I� I_D�enxTMIN D �-Z 1 s_ crrr
7ohn Shockley (266-6482 �j�� xan��z a_crrr n� 6_ crrY
FOR 3_ BUDCET DIIL FIN- & MGT. SERVICE DII2.
ML3ST BE Ot3 COUSSCII. AGEP'1DA BY (DATE) ROUTIPIG 4 MAYOR(OR ASST.) � CiVLC. SERVICE COMMISSION
ORDER
TOTAL # OF SIGNATQRE PAGES (Q,IP ALL LOCATIONS FOR SIGNATORE)
ncnox xEQUESx�n: Approve the resolntion changing the rate of pay for the class titled "Deputy LIEP Director -
Customer Service".
RECOMMENDAITONS: Approve (A) ar Reject (R) . pERSONAL SERVICE CONTRAGTS M[JST ANSWER THE T�'OLLOWING
QUESTSONS:
_PLANIVING COMMISSION _CIVII. SERVICE COMMLSSION 1. Has this person/firm ever worked under a contract for this deparm�ent?
CIB COMMITTEE Yes No
STAPF _ 2. Has this person/firm everbeen a city ecnployee?
DISIRICT COURT Yes No
SUPPORTS WS-IICH COLINCII.OBIEC'CIYE? 3. Does ik�is person/firm possess a skili not normally possessed by any cunent ciry
employee? Yes No
Explain alI yes answers on separate sheet and attach to green sheet
INTTIATINGPROBLBM, ISS(JE, OPPORTONITY (Who, What, When, Where, Why): TI78Te 2Se Yt�'O pOS11,7.O11S lIl LIEP tY12t 3Ct 2S D�UL3/
Directors, one is the City Building Official and this is the other. A recent study, requested by LIEP, indicated that
the position was not appropriately compensated. This will conect that condition.
anvanrTacES tF nrrxovFn: The position will be appropriately compensated in accordance with the City's job
evaluation system.
nrsnnvaxrncES � nrrxovEn: None. Funds for the increase are budgeted.
nisanvaNZacES � xoT arraovEn: The position wi11 not be appropriately compensated.
SEP 5 2001
MAYOR'S OFFICE
TOTAL AMOUNT OF TRANSACTION: $ O COST/REVENUE BUDGETED: YCS
Fuxuare sornzcE: 320 AC'TIVITI' NUMBER: 33353
FINANCIAL INFORMATION: (EXPLAIN)
�PGh G@Y1t2P
�r �
AWzek\grttn.frm
D1-9'11
CLASSIFICATION STC7DY REPORT SUMMARY
CLASS STUDIED:
INCUMBENT:
ST[TDIED SY:
DATE STUDIED:
PERSONS CONTACT'ED:
Deputy Director LIEP - Customer Service
Christine Rozek
Michael F. Foley ��
August 27, 2001
Christine Rozek (incumbent)
Robert Kessler (Forxner Office Duector and supervisor)
Roger Curtis (Office Duector and supervisor)
Backgronnd
The position Sn question has been paid out of title for a lengthy period of time. A recent study of
the position was conducted to deteimine whether or not the .classification of "LIEP Deputy
D'uector - Customer Services" was appropriate. At that tune, the position in ques6on was
allocated to that title. Subsequently, LIEP Management requested another study to determine
whether or not the level of comgensation was appropriate. That is the focus for this study.
Study Components
Review of job profile
Interview with incumbent
Interview with supervisor
Comparison to class specifications
Comparison to other positions
Re�,ommendation
Comparisons
Various License Titles
Other positions that are allocated to the various ritles that have the term "license" in their name
have responsibilities for routine rather than policy and higher level adwiuistration. The
APPROVED BY HUMAN RESOURCE5 MANAGElYI�NT:
o�.���
responsibilities assigned to positions in these classes do not equate to the responsibilities of the
position in question.
License and Permit Nlanaeer
The studies of this position indicate a position that was responsible for individuai license issues
rather than policy matters. The position in quesrion has primary responsibility for policy
development and aggressive administrative reform efforts. Moreover, the concepts of customer
service are not stressed in the studies of the License and Pemut Manager. The positions studied
that have been allocated to this class do not haue the same responsibilifies as the position in
question. This class, although cunently vacant, is compensated at Grade 27, in the SPSO unit.
Prog�am Coordinator
The positions allocated to ttris class tend to ha�e pro�ammatic responsibilities but have primary
responsibility for following the adminisirative requirements of programs, especially prog�ams
involviug the receipt and administration of grants. The positions assigned to this class do not
have responsibilities that align well wiYh those assigned to the posirion in question.
Pro�ram Admiuistrator
The positions in this class haue responsibilities for projects and programs that relate to Planning
and Development. These positions razely have a major emphasis in enfoxcement which is critical
to the position in question. The positions allocated to this class do not have duties that align
well with those assigned to the position in question, however the level of responsibility is, in
some zespects, comparable but generally has more management and policy responsibilities. This
class is compensated at Grade 26 in the SPSO unit.
City Buildine Official
This position is ultimately responsible for all new construction and rehabilitation in the City of
Saint Paul and also for management of the Director of Environmental Health (food sanitation).
This position is aiso one of the two posirions that are, effectively, Deputy Directors of LIEP and
the posirion in quest3on is the other. The City Building Official is compensated at Grade 30 in
the SPSO unit.
Deuutv LIEP Director - Customer Service
The responsibilifies of the position in question do match the responsibilities ofposi6ons wluch
would be allocated to this ciass. The responsibilities exceed those assigned to the License and
Permit Manager class siuce the position in quesrion has more policy responsibilities. The
position has slightly less responsibility than the City Building Official since the Building Official
has responsibilities for life and death issues in construction and in food sanitation.
Positions at SPSO Grade 28
The QES analysis supports allocating tlxe position in question to grade 28 in SPSO. The other
positions assigned to this grade aze Administrarive Manager - Public Works, former Attomey V,
and the Valuation and Assessment Engineer. Both the Public Works position and the Engineer
position require management, policy issues, handling lazge amounts of money, and worldng with
considerabie independence. This level of responsibility is commensurate with that assigned to
o� -1�
the position in question.
QES Analysis and Evalnation
The QES analysis supports allocation to grade 28 in the 5PS0 unit.
Recommendation
It is recommended that the position in question be compensated at Grade 28 in SPSO and that the
class spec be changed to that shown in the attached draft. It is fiuther recommended that
following the change in compensation the class specification changes be implemented.
PItOPOSED TITLE OF CLASS:
Code: 594A
DEPUTY LIEP DIRECTOR CUSTOMER $U: 09
SERVICE
Effective:
DESCRII'TION OF WORK
General Statement of Duties:
���11�
Pezforms responsible managerial work directing the operations of the ticense, permit, and customer service
functions of the Office of Licensing, Inspection, and Environmental Protection (LIEP). This includes
developing codes, ens�sing compliance, setting approgriate fees, and collection of fees for licenses and
permits that affect a wide range of businesses; directs the functions of the animai control uni� and per£orms
related duties as required.
Sunervision Received:
Works under the general direction of the Director of ffie Office of Licensing, Inspections, and
Environmental Protection (LIEP).
Supervision Exercised: -
Exercises within the unit, administrative, general, and technical supervision over managers, supervisors,
professional, technical and clerical employees.
TYPICAL DUTIES PERFORNIED
The listed examples may not include all the duties pezformed by all positions in this class.
Direcfs the administration of the division including planning, setting and implementing policy,
management, annual budget, establishing £ees, collecting fees, and enforcing laws; evaluates programs and
initiates changes as needed; responsibilities of the division include but is not limited to licensing for liquor
sales, grocery, tobacco, taxis, charitable gambling, etc. Coordinates closely with elected officials.
Supervises directly, or through subordinate managers and supervisors, all work of the division; assigns and
reviews work; evaluates perfomiance.
Oversees the establishment and amendment of codes, laws, and regula6ons related to a variety of businesses
including recommendations on whether or not to license, the wntent of the code, enforcement procedures,
penalties, policies and procedures, on-going compliance with State and federal laws, and the economic and
social impact of the process. Inteinally, ensures coordination and agreement with all LIEP functions, other
departments, and elected officials. Oversees the establishment of new laws for new types of businesses or
businesses that were not previously licensed.
Coordinates enforcement actions, and economic and social impact of licensing and permits with Police,
PED, State, couniy, and federal agencies, and considers input from community groups, business groups, and
other legitimate intezest groups.
Recommends and defends proposed license and permit £ees, any increases in fees, methods of collection,
methods of enforcement, etc.
(DEPUTY LIEP DIItECTOR-CUSTOMEI2 SERVICEI
Page 1 of 2
PROPOSED TITLE OF CLASS: Cade: 594A
DEPUT Y LIEP DIREC'rOR-CLISTOMER BU: 09
SERVICE
Effective:
� �' Z�17
Conducts an active program of community liaison to develop a sense of the temper of the community and to
£oster an abnosphere of maximum cooperation with interest goups. Conducts compliance training
programs as appropnate.
Directs the Animal Control imit including seizure and possibly destruction of dangerous animals, and
enforcement of animal-related ordinances, and a hearmg and appeal process. May be personally involved in
the most sensitive cases.
Oversees the Charitable Gambling oversight function.
Directs a variety of enforcement actions ranging from warnings of violations to permanent clos�e of the
business and/or loss of the license or permit. May be personally involved in the most sensitive cases.
Serves as expert witness for the City in coiu�t and may appear as the representative of the City aY legislative
hearings, conferences, etc.
Directs the division's plauning activities; establishes and implements division policy; prepazes annual
budget; reviews division performance and directs improvements.
Oversees the development and implementation of administrative and infomiation systems including
allowing the public to have access to on-line application procedwes for licenses and pennits.
Acts on behalf of the Office of LIEP and represents the Director in her or his absence.
Ensures coordination with related programs at the County, State and federal level.
Confers with azchitects, engineers, attorneys, and people employed in a variety of disciplines regarding
problems relating to public health, licensing, and pennits.
KNOWLEDGE, SKII.LS, ABII.TTIES, AND COMPETENCIES
`Thorough lrnowledge of the applicable laws of a major mimicipality, and State and federallaws xegarding
business licensing, gambling, environmental health, animal control, and/or zoning.
Tiiorough lmowledge of the criminat and civil laws that affect the operations of licensed business
establishznents.
T'horough Imowledge of mana�ement and human resources issues.
Considerable lmowledge of the principles of publie he�kt3i, disease transmission, economic effects of
licensing, etc.
Thorough ability to establish effecrive relationships with subordinates including subordinate supervisors
and managers.
Thorough ability to organize, plan, and supervise the work of others in achieving the goals of the
organization.
(DEPUTY LIEP DIRECTOR-CIISTOMEIZ SERVICEI
Page 2 of 2
PROPOSED TITS.E OF CLASS: Code: 594A
DEPUTY LIEP DII2ECTOR-CUSTOMER BU: 09
SERVICE b �'
Effective:
Considerable ability to communicate with a diverse group of individuals both oially and in writing.
Considerable ability to deal effectively with sh'essfut situations inciuding the ability to interact effectively
with hostile people or groups and to resolve conflicts or concems.
Considerable ability to conceive and oversee implementation of information and administrative systems.
Considerable ability to conceive and evaluate automated information systems.
NIIlVIMCTM QUALIFICATTONS
Bachelor's degree in public administration, business adminisiration, the natural sciences, or a closely
related field and five (5) years of experience in the interpretation and enforcement of complex laws and
regularions in the field of licenses, permits, environmental health, or enforcement; at least three of these
yeazs must include supervision of staff conducting field inspections in a major municipalily. Experience
may be substituted for education on a basis of two years of e7cperience for one year of education.
(DEPiTTY LIEP DII2ECTOR-CUSTOMER SERVICE)
Page 3 of 2
Title of Class:
DEPIJTY LIEP DIRECTOR-CUSTOMER SERVICE
Caeneral Statemen# of Duties:
Code: 544A
BU: 09
Effective: 11/19/1997
� 1-R'17
Performs responsble managerial work m planning and directing the administrarion of the C�stomer
Services Division of the Office of License, Inspections and Environmental Protection (LIEP) which
includes the review and issuance ofbusiness licenses and various permits; the setting and colleciaon of
proper fees; the inspection of various establishmeuts for compliance with City environmental protection,
gambling, business license and zoning ordmances; and the enforcement of City ordinances regazding the
keeping and control of animals; and performs related duties as required.
Sunervision Received:
Works under the general direction of the Director of the Office of License, Inspections, and
Environmental Ptotection (LIEP).
Suuervision Exercised:
Exercises within the unit, adnunislrative, general, and technical supervision over supervisory,
professional, technical and clerical employees.
TYPICAL Di3TIES PERFORMEB
The listed examples may not include a11 the duties performed by all positions in this class.
Directs the division's planning activities; establishes and implements division policy; prepazes annual
budget; and evaluates progi�ams and 'uutiates changes as needed.
Supervises, directly or through subordinate supervisors, all work of the division; assigns and reviews
work; evaluates performance.
Represents the City of matters conceming the work of the division at the City, Regional, State and
National levels.
Supervises the investigation of license applications and complaints regarding licensed establishments.
Supervises the entire license and peimit appiication and review process.
Submits reports and makes recommendations to the City Council.
Prepazes and amends and advises in the preparafion and aznendment of ordinances relating to licensing,
environmental health and sanitation, animal control, and zoning.
Prepazes and submits recommendations regarding changes in license fees as part of the City's annual
budget process.
Directs the activities of the environmental protection pmgram including the inspection of licensed
facilities, animal control, and other activities pertaining to environmental health problems.
(DEPUTY LIEP DIRECTOR-CUSTOMER SERVICE)
Page 1 of 2
Tifle of Class:
DEPUTY LIEP DII2ECTOR-CUSTOMER SERVICE
Code: 594A
BLT: 09
Effective: 11l19(1997
ol-q'17
Acts on behalf of the Office of LIEP and represents the Director in his or her absence.
Develops reports, prepares special studies, and makes recommendations to the I?'sector.
Provides coordination with other environmental health progams at the local, state and national levels.
Confers with azchitects, engineers, attomeys, and people employed in various other d'asciplmes regazding
problems relating to public health environmental concems.
KNOWLEDGE, SHILLS, ABII,ITIES, AND COMPETENCIES
Thorough knowledge of applicable City policies, ordinances and State statutes pertaining to business
licensing, gambling, environmental health, animal control and zoning.
Thorough knowledge of criminal and civil laws that affect the operations of licensed business
establishments.
Thorough Imowledge of management and huwan resource development principles and pnctices.
Considerahle lmowledge of public health concepts of disease transmission, its prevention, and
epidemiology.
Considerable knowledge of the broad field of public health and its principles, state and local statutes,
ordinances, and rules and regulations regarding public health and environmental health.
Working sldll in operating a computer keyboard and mouse.
Thorough ability to establish worldng relationships with subordinate supervisors.
Thorough ability to organize, plan, and supervise the work of others in achieving the goals of the
organization.
Considerable ability to commnn;cate with a divezse group of individuals, both orally and in writing.
Considerable abiliiy to interact effectively with hostile or potentially hosrile individuals and resolve
conflicts or concems.
MIlVIM(TM Qi7ALIFICATIONS
Bachelor's degree from an accredited college or university in public administration, business
adminislrafion, and ar the naturat sciences or a closely related field and five (5) years of experience in the
interpretation and enforcement of complex laws and zegulations in the field of licenses, perxnits, or
environmental health, at least three (3) years of which must have included the supervision of staff
conducting field inspections in a municipality with a gopulafion of at least 2Q,000. Eacperience may be
substituted for education on a two years o£ experience for one year of education basis.
(DEPUTY LIEP DII2ECTOR-CUSTOMER SERVICE) �
Page Z of 2