88-2025 WMITE - C�TY CLERK COIlI1C11
P12iK - FINANCE
�A�}♦RV -D£AARTMENT GITY OF SAINT PAUL � Da�
AtITE - MAYOR File NO. �
� Ordindnce Ordinance N0. � ��l
P� �.�%' /
esented By __
eferred To � �- Committee: Date �°7� ��`��
Out of Committee By Date
An ordinance creating a Citizen Service nrogram;
creating a Mayor and City Council Information and
Complain� Office , together with the objectives to
be established for the Citizen Service Program;
creatin� a position of Citizen Service Program
Director and the duties thereof; and abolishing
Section 16.04 of the present Administrative Code .
THE COUNCIL OF THE CITY OF SAINT PAUL HEREBY ORDAINS :
Section 1 .
That a program entitled "Citizen Service Progx,am" is
hereby created which shall be under the supervision and control
of tne mayor.
Section 2.
That there is hereby created a Mayor and City Council
Information and Complaint Office which shall 'be responsible
for developing and operating the Citizen Service Program.
The office shall ?�e located in an easily accessible location
on ��he first floor of City Hall .
Sec-tion 3 .
That the following objectives are hereby esta'�olished
for the Citizen Service Program:
l . To ac� as an advocate for citizens in responding to •rec�u���.,�
and com�laints that pertain �o City services.
2 . To work closely wi�n all City departments to constan�tly
improve the City' s response to requests and complaini�s .
COUNCIL MEMBERS
Yeas Nays Requested by Department of:
Dimond
�� in Favor
Goswitz
Rethnan
Sc6eibei A gai ns t BY
Sonnen
Wilson
Adopted by Council: Date Form ApproVed by ity Attorney
Certified Passed by Council Secretary gY v �
By
Approved by Mayor: Date Approved by Mayor for Submission to Council
By BY
-.-
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. � " ���-�/
3. To report regularly to the mayor and the city council
on the performance of city departments in response to
requests and complaints and the relative satisfaction
of the citizens with the city' s response.
4. To work closely with city-wide information services to
operate a fully computerized complaint referral and follow-up
system.
5 . To provide public information on city services , events ,
and who to contact for response to requests and complaints.
Section 4.
Citizen Service Program Director -- appointment and qualifi-
cations . The mayor shall appoint with the concurrence of the
city council a citizen service program director who shall be
in the unclassified service of the city. The successful candidate
shall demonstrate experience and knowledge in communications ,
public relations and public administration and shall have such
qualifications as may be provided by ordinance .
Section 5.
Citizen Service Program Director -- Duties . The citizen
service program director shall act as a liaison between complain-
ants , the city council and city offices and departments re-
sponsible for responding to citizen complaints and requests .
The director shall be responsible for the program and the super-
vision of the citizen service program; development and operation
of the computerized referral system; the establishment of pro-
cedures ; training of personnel ; making presentations to various
groups ; and the provision of information on city services and
events.
Section 6.
Pursuant to the provisions of Section 16 . 04, subd. d,
of the Administrative Code , upon the passage , approval and
publication of this ordinance , Section 16 . 04 of the Administrative
Code shall be abolished in its entirety.
2 .
WHITE - CITV CLERK t
PINK - FINANCE COLLI1C11 (j �1
CAI�ARV - �EPARTMENT CITY OF SAINT PAUL
e+eae _r,�e,voa File N0. /1 u "���
•
O� ZIZGLIZCP. Ordinance N O. L T���
Presented By
Referred To Committee: Date
Out of Committee By Date
Section 7.
This ordinance shall take effect and be in force thirty
days from and after its passage , approval and publication.
1/23/89 No action taken by the Civil Service Commission
J n Jeffrey, S tar
3 .
COUNCIL MEMBERS
Yeas Nays Requested by Department of:
Dimond ! '�
�ns � In F'avor
Goswitz
Rettman � \
s�ne�ne� Against BY
��
Wilson
�p+'� , � 19�� Form A rove by Attorney
Adopted by Council: Date
Certified Passe ncil ecr y BY �
By
Appr by Mayor: D t 1 a�1N 2 � Appr d by Mayor for Submi n to Coun '
B BY
�g� �=�r3 41989
��'�D�3 '
,
�I° 0129� °��
Mayor-'s Of f ice DEP�RTMENT -
. o er ess er CON'#ACT NAME � �
– PHO1�E
� 12-1-88 - DAT� ,
� .
ASSIGN NII�IBER FOR ROOTING 0�1?ER: i (See reverse side.) ; . �
' '!r Department Diractor � � Mayor (or Assistant)� l
nance and l�a ent Servicjes Director � City Clerk \Z--1 � !
dget Dfrectox� ;
— ,
City Attorney _ ;
�
� ;
1'OTAL NUMBBB OF SIGNATURE PAGES: ; 1 (Clip ali l�cations for signature.) • ' i
,
i
WHAT WaLL $E ACHIEVED BY TAKING ACTION ON THE ATTACHED, MATERIALS4 (Purpbse/Rationale) �
,
Qrdinance will create a Citizen Service 'Pro�ram and establish �
a Mayor and City Councsl Information anc$ Complaint �ffice with i
objective�s..: Also crea�es the position c�f Citize� ServicE Program !
� director and abolishes; the 'ol.d Information and Co�nplaint Office. E
COSTJBENEFI� BUDGETARY AND PERS�NidEL IMPACTS ANTIC�IP�TED:
The •new �rogram and of�ice is funded in the 1989 budget. However,
reclassification of po�itions i-s Iaeing pursued by the Personnel.
Office whic,h may result in the need for a budget decision at a
. later date. `
' �(
C UDG V � BE C �
� (Mayor's signature not required if, under $10,000.) �
Total Amount of Trans�ction: N�A Activity Number: 00105
F'anding Source: 19$9 Budget j �
�
, ,
.. ' RECEIVE�D '
ATTACHMENTS: (List and number all;attachments.) � �.
j DEC 13 19�3
Ordinance '
Report of Mayor Latimer3 . �
;
BUDG�C �r,,,c
�iI31�IINISTIt�iTIVE PROCEDURES
X Yes _No Rules, Regnlations, Procedures, or Budget Amendment required?
X Yes _,No If yas, are they br timetable attached?
DEPARTMENT REVIL�W � CITY ATTORNEY RBVIEFI
, : . �
=Yes _No Council ���e�equired? . R�ssalution required? _Yes �No
_Yes XNo Insurance required? It�s�aaca sufficient� _Yes _„_No
_Yes _No Insurance atxached?N/A
��-�a���
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CITY OF SAINT PAUL
INTERDEPARTMENTAL MEMORANDUM
October 26, 1988
TO: Council President James Scheibel
Members of the City Cou il
FR: Mayor George Latimer
RE: Establishment of Ci iz n Service Program
I am forwarding for your review the Administration's report and
recommendations to establish the Citizen Service Program for the
City of Saint Paul. We have made a number of changes and
improvements in the City's complaint referral and follow-up
process since the pilot Citizen Service Program was approved b�
the Council in April, 1988. The new computer system is partially
operational and departmental response times have improved by
nearly 40 percent. But there is still much more that needs to be
done and I am convinced that we are on the right track. We're
using computers to track and file complaints but we still have
, people answering the phone and making sure that complaints are
handled efficiently and sympathetically.
The need for an office that handles complaints, acts as an
advocate for citizens, and provides information is just as valid
today as when the office was first established in 1975 as the
Information and Complaint Office. However, the name "Citizen
Service Office" has caused widespread confusion and identity
problems. Therefore, I am urging a return to the former name
"Mayor and Council Complaint Office" because that's how the
office functions and that's how it is known by citizens and
employees alike. The concept of the Citizen Service Program is
valid and the name is descriptive, so the program name should
remain the "Citizen Service Program, " to be carried out by the . _ �
Mayor and Council's Complaint Office.
The attached report describes the progress we've made through the
pilot program and provides a status report on the components of
the Citizen Service Program. To complete the task, we need the
Council's continued support and approval of the following
recommendations.
1. Establish the Mayor and City Council's Citizen Service
Program by ordinance and require the director to work
closely with the Council Research Director and all the
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Mayor George Latimer
Page 2
October 25, 1988
members of the City Council and its staff on the resolution
of complaints and the provision of information to the
public.
2. Include the Citizen Service function under the Mayor's
Office and have the Mayor appoint the director with City
Council approval as an unclassified position.
3 . Establish the name of the office as the "Mayor and Council's
Complaint Office" and maintain a distinct and easily
accessible location on the first floor of City Hall.
4 . Establish classified positions for all employees in the
Mayor's Complaint Office except for the director.
5. Establish the following objectives for the Citizen Service
Program:
A. To act as an advocate for citizens in responding to
requests and complaints that pertain to City services.
B. To work closely with all City departments to constantly
improve the City's response to requests and complaints.
C. To report regularly on the performance of City
departments in response to requests and complaints and
the relative satisfaction of citizens with the City's
response.
D. To work closely with Citywide Information Services to
fully computerize the complaint referral and follow-up
process.
E. To provide public information on City services,
events, and who to contact for response to requests
and complaints.
The language of a proposed ordinance will be submitted at a later
date for your review.
Locating the Citizen Service function administratively within the
Office of the Mayor will assure that it will have the "clout" to
be effective while remaining responsive to both the Mayor and the
City Council. The ultimate success of the program depends on
three factors: the effectiveness of staff; the responsiveness of
City departments; and the ability of the director to act as both
a troubleshooter and liaison between citizens, the
administration, and the Council.
��'— ��°�Z5
i7�oz l
Mayor George Latimer
Page 3
October 28, 1988
Bob Kessler has been effective as the acting director and has
proved that we can computerize our technical process and still
maintain genuine concern for people. Bob has asked for the
opportunity to complete the job he started in April and I think
you will agree that he is the best person for the job.
Therefore, I will recommend Bob's appointment as the director
once the program has been established by ordinance.
I know you will continue to cooperate with the Citizen Service
staff as we continue to improve the overall responsiveness of
City government.
BK:bz
cc: Department and Office Directors
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PILOT CITIZEN SERVICE PROGRAM REPORT
OCTOBER, 1988
In April, the City Council approved the proposal to establish a
pilot Citizen Service Program to be evaluated in six months as to
its effectiveness before the consideration of legislation to
create a permanent Citizen Service Program. This report
describes the accomplishments of the pilot program and contains
recommendations for the establishment of the Program and
selection of a permanent director.
ACCOMPLISHMENTS
The pilot program contained nine major objectives or components.
Most have been accomplished, some have been modified or dropped
as unnecessary, and others remain to be implemented. The
following is a report on the progress made to date on each
component of the pilot proposal.
1. Desicrnate departmental complaint handlers and develop
coordinated complaint handlinct procedures.
This objective has been accomplished. For most departments,
it simply involved the formal designation of individuals
that were already acting as complaint officers. The same
was true for the establishment of coordinated complaint-
handling procedures. These procedures were already in
place and were made formal or more explicit to those
involved. The complaint officers for various opeXating
units are as follows:
Allen Andersen, Water Department -
Judy Barr, Public Health
Debra Bernard, City Attorney's Office
Dulce de Leon, Human Rights
Mike Foley, Personnel
Tony Goddard, PED `
Elaine Treacy, CIS
Sgt. James Schaeffer, Police Department
Steve Rice, HIO
Lou Cotroneo, Public Works
Bob Sandquist, Community Services
Lynn Wolfe, Parks and Recreation
Kathy Reyes, Fire Department
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2 . Establishment of a complaint handling policy and response
standards.
A. The following policy is recommended to be included in
the legislation establishing the Citizen Service
Program:
"It shall be the policy of the City of Saint
Paul, effective January 1, 1989, that City
employees shall not refer a citizen request
or complaint regarding a City service to
another office or employee unless they are
certain of exactly who is responsible for
handling the request or complaint.
If the employee receiving the call cannot
determine exactly who to refer the call to,
he or she should use a three way telephone
transfer to make sure the appropriate office
or person is found. In the event that the
appropriate office cannot be located
quickly, the employee receiving the call
should transfer the caller to the Mayor and
Council's Office and the MACCO will make the
appropriate referral. "
B. Besides the policy on the referral of complaint calls,
it was determined by the Mayor and the Cabinet that the'
following policy should be established for handling.
employee conduct complaints:
Complaints concerning the conduct of a City employee
will be referred confidentially to the appropriate
department director with a copy provided to the Mayor.
It is then the responsibility of the department
director to conduct an investigation of the
circumstances and take appropriate action. The .
complainant, if known, and the Mayor, will be notified �
as to the disposition of the complaint in accordance
with applicable Data Privacy regulations.
C. Complaint response standards have not been established.
This is one of the most difficult objectives to achieve
because the ability of staff to respond and individual
work loads change daily. Departmental staff have been
reluctant to pin themselves down to a specific number
of days because they are uncertain of their ability to
meet arbitrary goals. It is recommended that
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additional work be done on standards and that 14 days
be used as a minimum for most routine requests and
complaints for the short term. It is very important
that standards be established for all complaints so
that citizens know what to expect. In addition,
standards will also provide a base for judging
performance and workload by the various departments.
In general, response times have improved greatly since
the pilot program was initiated. It is difficult to
determine exactly why, and it's even more difficult to
calculate an average figure for comparison. But
generally in March, 1988, the departments averaged
about 19 days to respond in writing to routine
requests and complaints. In August, the average was
down to about 13 days, an improvement of approximately
38 percent.
3. Provision of traininQ for all Citv emplovees on proper
complaint referral technictues.
This objective was determined to be unnecessary except for
certain designated individuals. The Training and
Development Section of the Personnel Office has proposed to
include specialized training for City employees that handle
citizen complaints in the 1989 City Budget.
4. Development of a Complaint Reportinct Svstem.
A lot of work has been done on complaint reporting to
include data on both the number and type of complaints
received by Ward and Citizen Participation Districts. In
addition, several different methods have been tried to
indicate response times. Beginning October l, 1988, the
monthly complaint report will provide data on complaints by
number, type, unit responsible for response, and average
response time. Other reports are available now and are ,
attached for reference as Appendix A (yellow paper) .
Besides the information on the operation of the complaint
referral system, a study of citizen satisfaction was
completed in August, 1988. The 1988 Citizen Service Survey
Report provides data on the number of citizen contacts and
relative satisfaction of citizen's with the City's response
to requests and complaints. The report confirms that the
City is responsive with an overall satisfaction rate for
property owners of approximately 66 percent. The report
also calls for more research and the provision of better
information on who to contact with complaints. Beyond that
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the report identifies several areas where there is a need
for improved satisfaction.
5. Publication of an Employee's and Citizen's Guide.
Staff is working with Citywide Information Services (CIS) to
publish a "yellow pages" as part of the City telephone
directory in January, 1989. The publication will contain
the City policy on complaint referral and list who to refer
calls to for action. A sample listing is attached as
Appendix B (blue paper) .
The pilot Citizen Service Program also proposed the
publication of a "Citizen's Guide" on City services to
enable residents to contact the various City offices
directly. A lot of research and discussion has taken place
on the form that the guide should take. The best advice so
far seems to be to limit the publication to a simple
reference card that can be kept with the U.S. West telephone
directory or be attached to a bulletin board or
refrigerator.
The basic purpose of the guide is to make it easier to find
the right number to call. Research indicates that lengthy
pamphlets, brochures, and tabloids are of limited value and
that a majority of recipients discard them within a few
weeks. Therefore, staff will conduct a test in early 1989
to determine the best form for the guide to take. Samples
will be distributed and a quick evaluation will be made.
It is anticipated that additional funds will be needed to
publish and distribute the guide. A separate request will
be made once the cost is known.
6. Provision of Citizen Advocacv.
Staff of the Citizen Service Office have continued to act as
an advocate for citizen complaints, especially for
individuals who have been unable to get a satisfactory
response from a certain City employee or operating
department. Staff have also continued to use the services
of the Dispute Resolution Center to mediate disagreements
between parties whenever appropriate. Citizen advocacy is
the major objective of the Citizen Service Program and is
recommended for inclusion in the legislation that will
establish the Program.
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7. Installation of a computerized complaint referral svstem.
A. The computerization of the complaint referral process
is only partially complete. Nevertheless, the portion
that has been installed has streamlined the whole
record keeping process in the Citizen Service Office.
The old paper system was cumbersome and time-consuming.
As a result, staff spent an inordinate amount of time
locating responses to particular complaints. The new
system will allow staff to spend more time on improving
responses rather than simply trying to locate a
response. Tables 1 and 2 on the following pages
attempt to quantify the time "saved" between the old
and new system. The figures used are averages based on
observations of staff over the past month.
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TABLE I
CALCULATION OF AVERAGE COMPLAINT PROCESSING TIME
"OLD SYSTEM"
AVERAGE REQUIRED TASK OR ACTIVITY
4 1/2 Minutes receive call
2 Minutes write up complaint
6 Minutes type, proof, and send
complaint
2 Minutes file complaint
2 Minutes follow up or other
inquiry call to
department and/or
complainant
3 Minutes to sort, retrieve, and
match responses
4 Minutes enter complaint and
response in old computer
5 Minutes for call back and
notations
28.5 Minutes TOTAL Average Processing Time
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TABLE 2
CALCULATION OF AVERAGE COMPLAINT PROCESSING TIME
"NEW SYSTEM"
AVERAGE REQUIRED TASK OR ACTIVITY
4 1/2 Minutes receive call
2 Minutes enter complaint in
computer
1 Minute print hard copy and send
2 Minutes follow up or inquiry call
to department and/or
complainant
2 Minutes enter response into
computer
5 Minutes perform call back using
response screen
16.5 Minutes TOTAL Average Processing Time
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B. The 1988 Citizen Service Survey Report was published
and distributed on August 29, 1988 in response to
recommendations contained in the pilot program
proposal. The survey provides information on the
number of citizen contacts and relative satisfaction
with the City's response to requests and complaints.
The report confirms that the City is responsive with
an overall satisfaction rate for property owners of
approximately 66 percent.
8. Establish a fullv staffed City-Countv Service Desk _in the
elevator lobbv of City Hall.
Ramsey County has not installed the planned information desk
in the elevator lobby. When it's installed later this year,
it will not be possible for the Citizen Service Office to
provide regular staff support. The Citizen Service work
load is growing at an average monthly increase of 11�
(except for August which showed the only decrease so far in
198s. )
As a result, there is not sufficient staff time available to
assign someone to work the information desk. Ramsey has
been informed that Citizen Service cannot provide regular
staffing and has agreed to provide what is needed. Citizen
Service staff will be available to provide back up in
emergency situations.
9. Redirection of the function of the Information and
Complaint Office.
The change in direction of the office has not been drastic.
Staff have been and continue to be committed to providing
service and resolving complaints. The new computer system
and changes in operating procedures will actually provide
more time to be responsive and insure that requests and
complaints are handled quickly, efficiently, and
effectively. In the past, too much time was spent on --
managing the paper system. The computer will now provide
more time to concentrate on the quality of responses.
SUBSIDIARY MATTERS
There are several matters in addition to the original nine
components that need to be discussed.
l. Notification of Complainants.
The Pilot program contained a provision to notify
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complainants in writing about the disposition of non-
routine complaints. Only in rare instances has this been
done. It is expedient to call the complainants directly.
However, sometimes it is difficult or impossible to reach
complainants by telephone during the day. In such cases, we
intend to use a letter to notify a complainant as to the
disposition of their complaint.
In doing so, it would be a simple matter to include the name
and telephone number of the complainant's City Councilmember
if desired. A sample letter is attached as Appendix C
(green paper) .
2 . Data Privacy and Anonymous Complaints.
The complaint reports provided to the City Council do not
contain the name of the individual complainants due to Data
Privacy Regulations. Jane McPeak, the Assistant City
Attorney, has stated that as a general rule we cannot
provide the names of complainants to any one who doesn't
have a need to know the name as part of their job. The
interpretation applies to both the Mayor and the Council.
On the other hand, we could provide the names of the
complainants to the Mayor and Council if we were to ask
individual complainants for permission to do so. In early
September, we conducted a test and found that approximately
60 percent of complainants would agree to have their names
given to the Mayor and/or City Council. The remainder would
request anonymity. As a general rule, approximately
20 percent of all our complainants are totally anonymous--
that is, people refuse to give us their names. Another
20 percent give us their names so we can call them back but
don't allow us to give their names out to anyone else.
Forty percent anonymous is a fairly high level.
Nevertheless, it's important to allow people to complain
anonymously. Without the guarantee of anonymity, many
people would be reluctant to come forward fearing
retribution, ridicule, or just plain embarrassment.
3 . Budget and Personnel.
The proposed 1989 Budget for the Citizen Service Office was
prepared long before the final program proposal was
completed. Therefore, it was difficult to accurately
estimate the additional costs and savings resulting from� the
operation of the computerized complaint referral system.
Nevertheless, the budget as proposed and approved by the
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Mayor will adequately fund the operation of the program
without additional staff. However, the budget does not
contain funds for anticipated salary upgrades that are
expected to result from a study currently underway by the
Personnel Office. When the study is complete in the next
several weeks, the Council will be asked to approve new
grades and titles for the positions in the Mayor and
Council's Complaint Office.
RECOMMENDATIONS
The need for an office that handles complaints, acts as an
advocate for citizens, and provides information is just as valid
today as when the office was first established in 1975 as the
Information and Complaint Office. Locating the Citizen Service
Office administrati�ely within the office of the Mayor will
assure that the office will have the "clout" necessary to be
effective. In addition, the location of the function as part of
the administrative branch of government is consistent with the
separation of powers contained in the City Charter. It is the
Mayor's responsibility, as Chief executive officer of the City,
to coordinate and direct City departments. Therefore, the
following recommendations are made to establish the Citizen
Service Program for the City of Saint Paul.
1. Establish the Mayor and City Council's Citizen Service
Program by ordinance and require the director to work
� closely with the Council Research Director and all the
members of the City Council and its staff on the resolution
of complaints and the provision of information to the
public.
2. Include the Citizen Service Office as part of the Mayor's
Office for administrative matters and have the Mayor appoint
the director with City Council approval as an unclassified
position.
3. Maintain a distinct and easily accessible office on the
first floor of City Hall.
4. Establish classified positions in the appropriate grade and
title for all employees in the Citizen Service Office except
for the director.
5. Establish the following objectives for the Citizen Service
Program:
A. To act as an advocate for citizens in responding to
requests and complaints that pertain to City services.
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B. To work closely with all City departments to constantly
improve the City's response to requests and complaints.
C. To report regularly on the performance of City
departments in response to requests and complaints and
the relative satisfaction of citizens with the City's
response.
D. To work closely with Citywide Information Services to
fully computerize the complaint referral and follow-up
process.
E. To provide public information on City services, events,
and who to contact for response to requests and
complaints.
�,�,- ���"
APPENDIX A /7lla�
PAGE 1 OF 5 PAGES
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PAGE 2 OF �7PAGES
COMPLAINTS RECORDED FOR NARD 0 - 9-1-88 THRU 9-16-88
T Complaint
Ref y Key
ID... RPT.ADDR..................................... Date.... Dpt p uord...... Complaint Detaits.................................
2573 2224-48 MINNEHAHA AVE E 09-12-88 FIR C HWSING BRICKS FALLING OFF APARTMENT HWSE.
2589 CORNER ROBERT &PLATO 09-12-88 FIR C HWSING VACANT & OPEN.
205 ROBERT ST S
2591 ON OXfORD (1GELHART) - EAST SIDE OF ST. 09-12-88 CSO I GEN M1S BLUE RIVERIA BEEN THERE FOR THREE WEEKS.
CALlEO INTO THE POL[CE DEPT.
ONE COPY -
2560 335-337 6EORGE ST W 09-12-88 FIR C HWSING OR TALK TO REBECCA STEBNER AT 292-0461
ONLY ONE ESCAPE FROM THIRD fL00R.
GAS LEAK IN BASEMENT.
BONES ABOYE WATER NEATER VENT IN BASEMENT.
JUNK IN BASEMENT.
CRACKED WINDOWS.
25n 09-12-88 CSO 1 INFO WANTED TO KNOW THE ORDINANCE NINIBER THAT STATES
YOU CANNOT PUT SIGNS ON THE SIDEWALK OR BLVD.
LOOKED UP 1NF. #106.09 - CALLED HER BACK uITH
INF.
"` 2563 331 MAPLE LN 09-12-88 FIR C fIRE 331 MAPLE WAS A 4-PLEX AT ONE TIME. MIKE WAS
'� THERE AND THEY DECONVERTED IT TO A DUPLEX AND
NOU IT NAS A NEH ONNER AND 1TS A 4-PLEX N041
AGAIN.
258� 09-12-88 POL C PARKING COMPIAINT RE CERTAIN PROBLEM ASSOCIATED NITH
PERMIT PARKING IN NEIGHBORHOOD ARWND THE COILEGE
Of ST THOMAS. ONE IS SUPPOSED TO GET A FINE 1F
HE/SHE TAPES STICKER ON WTSIDE/INSIDE. STICKER
1S MEANT TO BE APPLIED TO W1ND0�1 ON OUTSIDE. 1T
HAS A STICKY BACK FOR TNIS PURPOSE. MANY PEOPLE
TRY TO CIRCIIlIVENT THE LAW AND PLACE TNEIR STICKERS
ON THE INSIDE WITH THE HELP Of SCOTCN TAPE. THEN
THESE STICKERS CAN BE REMOVED AND USEO IN DIFFER-
ENT CARS. THIS IS AGAINST THE LAW. TODAY TNE
ANONYMOUS COMPLAINANT TALKEO TO A PEO WNO TOLD
HIM NE KNEY THE STICKERS NERE IN THE NRONG PLACE
BUT TNAT HE HAD HAD NO DIRECTIVES TO ENFORCE THIS
VIOLATION. COMPLAINANT REfERS TO TH1S AS TRAGIC,
HORRIBLE, NASTY, ROTTEN. HE WANTS PEO�S AND
PATROIMEN AT LARGE WHO TAG TO ENFORCE THE IAW,
TO TAG PEOPLE FOR V10LAT10NS. HE DOES NOT WANT
A CALLBACK UNLESS THE POLICE DEPARTMENT SAYS THIS
ORDINANCE IS NOT ENFORCEABLE. OTHERWISE HE Wlll
EXPECT TO OBSERVE PEO'S AND OTHER OfFICERS TO
WRITE TICKETS TO Ob1NERS OF CARS YHO 00 NOT
PROPERLY OISPLAY THEIR PARKING PERMIT STICKERS.
' PAGE 4 OF 5 PAGES
��,�°a.s
/7��
QOI�'LAIl�`r S[)NIl�RY BY DEPT BY I�YFpRD - 8-15-88 THE�T 9-13-88
Garnplaint
Ref Key
Dpt Wo�i.. . ... �TAL
AOC BF�2K DOG 20
A(�C DOG AT IRG 2
AaC EXTIIZIOR 1
AC7C GII�i MIS 1
ACC RODII�fl� 6
Ap� 30
�y grr.r rnTC 1
ATY CL,�Il�I 1 -
ATy II�'� (Xx1p 1
p,Ty 3
BID �TIZD PEfSK 1
BID �7RNING 1
gIp E�tIOR 5
BID GIId MIS 7
BID INCIl�RP�TR 2
BID LICETTSE 1
gIp pEf�'�II'I'S 1
BID ZONING 7
gIp 25
�DU C�pNTROVER 4
OOU CJpUIJQL, 1
° a0[T DOG AT I.RG 1
� � � 4
�OiJ NOISE 1
� 11
CSD aCiNTRO�IER 1
C5D FF�`� OOND 3
C5D 4
C5p gILLING 1
C5p ffitIDGES 4
CSO QONS"I�'dJCI' 1
�p � 1
C:SO DEAD ANIl'�, 2
�Sp GII�i MI.S 19
C5p INF�p 1
(�p Il�IpR 1
C'SO I�I�IATG 2
G'SO NOISE 2
GSp P�2I�/PIAY 1
CSO PARI�dG 2
(SO PRfJB FAM 1
C90 SIGbTS 3
CSp S�R�75 1
(Sp TRAF VIO 1
CSp TR�S 1
�p 44
G'PY GII11�IIS 2
, PAGE 5 OF 5 PAGES
� ��°�
ppNN�IIAINT �IOTALS - FnR 8-15-88 �J 9-13-88
�710��
Data
Inputted
gY 'POTAI'
�p� 73
�p� 301
farpJI, 88
�S 132
�pg�, 177 .
IN�� 1
772 '
�
. - -�oa.5
��!�-�!
APPENDIX B
PAGE 1 OF 2
CITY YELI,OW PAGES .
ACQUISITION, PROPERTY
Planning & Economic Development Gloria Bostrom
1300 City Hall Annex 228-3352
AIR POLLUTION
Division of Public Health Gary Pechman
555 Cedar 292-��12
ANIMALS
Animal Control Center Bernie Fritz =
1285 W. Jessamine 645-3953
ASSESSMENTS
Assessments & Valuations Ed Warn
218 City Hall 298-5317
ATTORNEY, CITY
City Attorney's Office Ed Starr
647 City Hall 298-5121
ATTORNEY, COUNTY
County Attorney's Office Tom Foley
Suite 400, Lowry Med. Arts 298-4421
� ATTORNEY, PRIVATE
SEE YELLOW PAGES, PAGE 113 FOR VARIOUS REFERRAL
SERVICES
BAIL SEE YELLOW PAGES, PAGE 194 FOR VARIOUS BAIL BOND
SERVICES
BARKING DOG (S)
Animal Control Center Bernie Fritz.
1285 W. Jessamine 645-3953 .
BETTER NEIGHBORHOODS
Planning & Economic Development Chris Park
1300 Annex 228-3211
BILLINGS, WATER
Water Utility Al1en Andersen
500 Annex 298-4113
BIRTH CERTIFICATES
'Division of Public Health Teresa Bocik
555 Cedar 292-��28
� . . - ���������
. ��/�J
PAGE 2 OF 2
BOARD OF APPEALS
Appeals Board Josie Palermo
708 City Hall 298-4163
BOARD OF COMMISSIONERS
Ramsey County Commissioners Information
316 City Hall 298-4145
BOARD OF EQUALIZATION
BRIDGES =
Department of Public Works Art Werthauser -
900 Annex 292-6320
BUILDING PERMITS
Building Inspection & Design Dick Amey
445 City Hall 298-4212
BUILDING SERVICES
City Hall/Courthouse Kathy Friedmann
19 City Hall 298-4131
CABLE COMMUNICATIONS
Cable TV Janet Wigfield
M 901 Commerce Bldg. 298-5095
CENTRAL SERVICES
Duplicating/Printing
75 City Hall 298-5631
CITY CLERK
City Clerk's Office A1 Olson
386 City Hall 298-4231
CITYWIDE INFORMATION SERVICE
Greg Haupt •
817 Commerce Bldg. 298-5892
CIVIC CENTER
Civic Center (City) Marlene Anderson
143 W. 4th Street 224-7361
Parking Ramp 223-5795 �
APPENDIX C �
� �
PAGE 1 OF 1 1'AGE �
. . � C r�r� oF SAixT PAVZ ��,�o�
__r�`.,.,,
g•' � 's� aFFICE OF THE MAYOR
a ;�& `�(OZJ;
: �� . ;
�'"+�,�� i 347 CITY HALL
(iS08OS LATIIiB$ �AI1�T PAUL.MIFNESOTA S1fit)8
MAYOS (618) 898-4383
September :l4, 1988 �
Dear Mr. Jones: :
We have tried to contact you by phone in response to your ?
�
recent complaint abqut the conditions at 777 University .Avenue.
� ,
k
_ �e p�> ;� k��a�,th D1vision has informed us that they issued `
a warning to the pr4perty owner and gave them 10 days to clean up ;
;
the property. I� t�e property is not clean by the end of th� lo �
day period, a City �+rew will be assigned to do the work and �
}
charqe the awner. � �
t
. �
e If you have an� questions or additional coneerns, you may }
cail us or the City;Council. William Wilson is the Councilmember �
for Ward 1 and h�s �ffice number is 298-4646. Th� Citizen ;
F
�
Service office numb�r is 298-4747. �
. � � � �
Sincerely,
�
Staff Member . _ .
� ;
Citizen Service Office '
i
;
�
i {
,
j
` � "�'�
� ��� ao�
Members:
Kiki Sonnen, chair
_ �ITY OF ►,�. AI�T �AUL Roger Goswitz �
�.i�'.,-5-._� �.,_....,..
OFFICF. Oi' TFIF. CITY COIINCIL Bob Long
Agenda Date: Friday, January 6, 1989 Staff:
Joe liannasch, Research
K1K( SONNEN
Councilmember ponna Sanders, Secretary
' Jane ricPeak, Attorney
MOLLY O'ROURKE
Legislative Aide '
. Rules and Policy Commit�ee Reporfi
1 . Approval of minutes of the December 16, 1988 meeting.
COrQfITTEE APPROVED
2. ORDINANCE ��88-621 - Amending Chapter 111 of the Administrative Code
pertaining to Ethical Practices Board by changing the name from
Election Board to Ethical Practices Board. (Referred to the Rules & '
Policy Committee 11/17/88; Heard in R &� P Committee 12/16/88 and laid
over until 1/6/89)
CO:�`SITTEE RECON�i1ENDED APPROVAL OF SUBSTITUTE ORDINANCE
3. ORDINANCE ��88-623 - Amending Chapter 24 of the Administrative Code
pertaining to a code of ethics for City officials and employees.
(ReFerred to the Rules & Policy Committee 11/17/88; Heard in R & P
Committee 12/16/88 and laid over until 1/6/89)
COrL"IITTEE RECOMMENDED APPROVAL OF SUBSTITUTE ORDINANCE
4. �ISCUSSION OF EXECUTIVE ORDER E-29 - Pertaining to guidelines and
p�ocedures for Minnesota Government Data Practices Act. (Referred to R
& P Com�ittee 8/25/88; Heard in R & P Committee 9/2/88, 10/7/88, 11/4/88
. an3 12/16/88 and laid over until 1/6/89)
CO:C�IITTEE RECOMMENDED LAYOVER TO FEBRUARY 3, 1.989 .
5. Discussion of City Council's Data Practices, Guidelines & Procedures
CO�SMITTEE RECOMMENDED LAYOVER TO FEBRUARY 3, 1989 .
� 6. Discussion of City Council's Records Retention Schedule (with Gerry
�� Stratnman)
.
CONL�IITTEE RECOMMENDED LAYOVER TO FEBRUARY 3, 1989
�. . -
„ .
7. �� �� _,�.$$-2Q.� �-���1� ordtt►aa�e�. � - , �,; °` ��`e�`��"`l��ogratn;
�;�:.,�, ,
.,��„:a.�..J�ayor a�ad iC�t}���a,a��:l Znfar�a�icui ,an p],�,int .0£��.ce:,
,,�����rith the objecti*�s ro b`�r"'2'��tflisA�d �o;,,,the Citzzen Service
Program,. exeating a �:gbs�.t��k'�c�E .Ci#���se �,rbgram Dizector and
the �iit��'=.a��� and a�olishing �ectfa�tr�*��4�o� �he"pr�se�tt
i1��ef��etrative 'Code.
CE�I�tITTEE RBC��D AP��tOVAL
8. RESOLUTION i�89-3 - An AdMinistrative Resolution establishing the rate
o� pa;� for Citizen Service Program Director in the Salary Plan and
Rates of Compensation Resolution. . .
CO*�L`4ITTEE RECO�ENDED APPROVAL
CITY HALL SEVENTH FLOOR SAINT PAUL, MINNESOTA 55J02 6t2/298-5378
5�46 �