89-1329 WH17E - CITV CLERK
PINK - FINANCE G I TY OF SA I NT PAU L Council /
BLUERV - MAVORTMENT File NO• ��� • �� � -
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Presented _.
Re rred To Co ittee: Date
Out of Committee By Date
WHEREAS, The Division of Libraries p ovi es a highly visible public service for the
residents of the City of Saint Paul ; an
WHEREAS, The Division of Libraries w rk d with a consulting team to develop a process
with the use of focus groups and a s rv instrument allowing community and staff
input into a working plan for librar s rvice; and
WHEREAS, The Division of Libraries s ri es to improve and strength'en the City of Saint
Paul 's library programs for all resi en s and neighborhoods; now, therefore, be it
RESOLVED, That the City Council acce ts the Division of Libraries Strategic Plan,
1989-1991 , as an internal working do um nt which gives the Library Administration and
the library staff direction in its d li ery of library service.
FURTHER RESOLVED, that approval of t is resolution does not give City Council approval
to any expenditure absent Council ac io .
COUNCIL MEMBERS Requested by Department of:
Yeas Nays
Dimond Community Services - Libraries
Lo� in Fa or
Goswitz
Rettman �
� Again t BY
Sonnen
Wilson
�,J�JL 2 7 Form Approved by City Attorney
Adopted by Council: Date
Certified Yas d Council S e By
gy,
A►pproved 17avor: Date
� '�9 Approved by Mayor for Submission to Council
By By
ga�g,��� AU G — 5 19 9
. . � � g�- � 3d� � ���---,-
�=�°� Members: �
.,. ���` CITY OF S INT PAUL Janice Rettman, chair
'a.,,;'�;''�; Bill Wilson
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: ��,:: � :
••'�� OFFICE OF H � CITY COUNCIL Bpb LJ;ty
Date: July 20, 1989
JANICE RETTMAN
Councilperson, COCT� it ee Report
To: Saint Paui City Counci `
From : Community and Hu n Services Committee
Janice Rettman, C ai
A meeting of the Community and Human Se vices Committee was held on Wednesday,
July 19, 1989.
1. A roval of Minutes of Jul 5, 1 89 meetin .
Minutes approved a 3-0 vete.
�___ _
_......
2. Librar Communit Res onse (disc ss on item after District Councils' revie�
of new ro osed strate ic lan) . ( aid over to July 5, 1989 at Bill Wilson's `
request.) (Laid over to Jul 19 1 89.)
��e resolution recommende f r approval on 3-0 vote. Further discussion
on staff needs to be addressed i A gust, 1989.
3. Cit Council A enda 6/6/89, Item No 2: First Readin - 89-1001 - An ordinance
amendin Section 409.26 of the L i lative Code allowin fines to be im osed
in lieu of su's ensions. (For re er al to the Communit and Human Services
Committee.)
Laid over to August 2, 1989 for ra t ordinance to be composed using the
seating capacity rationale in li u f fines in the matrix on all items
except Numbers 1, 2, 3, 7 and 10
4. Cit Council A enda S/4/89, Item No 23: Resolution - 89-775 - Authorizin
ro er City Officials to execute an a reement W1tY1 the Juel Fairbanks
Chemical Dependency Services for th ur ose of staging the Annual Indian
Traditional Open House and Feast
Resolution No. 89-775 was recomm nd d for approval on 3-0 vote. Recommendation
to correct the problem to be sub it ed�to the City Council for action item.
S. U date on Parks. In com liance it the oal that the Cit Council set out
for the Communit and Auman Serv"ce Committee, an u date on the Lea ue of
Women Voters work on the Parks S st m and on the Saint Paul and Ramse Count
Parks Task Force-- ertinent info ma ion rior to the Committee's ado tion of
a strate lan ivin direction to the Division of Parks and Recreation.
Will continue discussion. Repor s ere heard. We will continue to work on
this.
CIT'Y HALL ROOM NO. 718 S 1NT PAUI_, MINNESOTA 55102 612/298-5289
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Community and Human Services Committee
COMMITTEE REPORT
July 20, 1989
Page Two
6. Resolution that Janice Rettman, representing the Council of the City of
Saint Paul, and Ruby Hunt, representing Ramsey County, convene a mPeting
to establish a Property Rights, Property Responsibilities, Property
Remedies Task Force (hereinafter referred to as "3PR") . (Referred to �
Community and Human Services Committee on 7/13/89 - laid over at Council
to 7/27/89 to allow Committee review.)
Substitute resolution recommended for approval, with amendment, on 3-0
vote. Amendment: One representative from Fire and Safety Services, to
be added on page 3, under the "Task Force" paragraph.
cc: A1 Olson
Ed Starr
_ _ _ _
��
Mar h 1989
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Saint Paul Public Library •90 Wes Fo rth Street, Saint Paul, MN 55102• (612) 292-6311
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A good strategic plan positions an organization to address the current
service needs of its users,and anticipate a�meet tt�ir fuwre needs.
The following library staff,Friends of the Saint Paul Public Library �
members and consultants deserve credit f�the time and energy they
gave to compile and distill the large amount of data needed to prepare
the plan.
Gerald Steenberg,Library Director i
Carole Williams,Ass�stant Library Director
Judit6 Devine,Public Services Manager-Central
Francis Galt,Public Services Manager-Branches �
Kathleen Flynn,Technical Services Supervis�
Elaine Wa g ner,Su p en+isor,Soc i a l S ci en ce&L i t e r a t u r e*
Elizabet6 McMonigal,Supervisor,Social Science&Literature/
� Reference �
, Virginia Stavn,Supervisor,Business&Science*
Debres Sundbye,Supervisor,Art&Music
Cheryl Anderson-I.aid,Supervisor,Hayden Heights Branch Library
The purpose of this Kathleen Tregilgas,Supervisor,Highland Park Branch Library* �
strategic plan is to Annette Salo,Supervisor,Lexington Branch Library"'
develop a vision of the Linda Wilrnx,Supervisor,Sun Ray Branch Library
near future. This visiO�i Jane Shriver,Supe�rvisor,Cataloging/Processing*
Sue Ellingwood�Collectia�Librarian �
is aehieved through iaput Alke Neve�Youth Services Coordinator*
fi0lii uSCi�, Staff, alid Mark Reidell,Public Information Officer*
Larry Kasella.Building Maintenance Supervisor
COIIS111t8IIt8� Edit6 Meissner,Executive Secretary,Friends of the Saint Paul
�11C0lpOTAt� g lCB�S�C Public Library
predietion of fimdiag N[ary Ids T6omson,President,Friends of the Saint Pau1 Public
sources. L'�'
*Members of the Strategic Planning Task Force
With a clear vision of the
futurC, thC �OWIIIg 8IId The following team of consultants helped facilitate the process by
ehanging information ck�elopin$and conducting focus group sessions,the user survey,and -
needs of Saint Pattl �e strategic planning process. � '
residents ean be more Jo6n M.Br�son,Associate Professor of Planning and Public Affairs
effectively met by the ���8 Director�Master of Planning Program,Hubert H.
Humphrey Institute of Public Affairs �
88int P8u1 P11b1iC L�br�ly. George P.D'Elia.Associate Professor,Carlson School of Manage-
`ment,University of Minnesota
Eleanor Jo Rodger,Executive Director,Public Library Association
Fundin for this o'ect was rovided b the Minnesota Foundatio �
8 Pr J P Y n/
Perrie Jones Library Fund and the Friends of the Saint Paul Public
Library.
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The Strategic Plan Report was produc.ed by Mark Reidell.
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Eaecutive Su ary 1
' The Past 2
Beginnings
� Recent achi v ments
� The Present 3-4
Statistics
Budget
� Organizatio c art
The Strategic 1 ning Process 5
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1988 Users S y g
� The Library E onment
Mission Stat m nt 7
� Assumption a out the future 7
Stakeholder ysis g
Strategic iss e g
, Role definiti s 9-12
Role prioritiz ti n 12
� Addressing the S rategic Issues
Ongoing proj ct /programs 13
, New initiativ 14-15
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Since 1980 the Saint Paul Publir Libran,�'s circulation has increased by over 3096 while the �
sta,�'f'ing level has remained essentia!(y constant.
Based on a survey of library customers, consultants' recommenda- �
tions and input from the Strategic Planning Committee, the follow-
ing methods were identified as ways to deal with the growing �
demand for library service that has exceeded the Library's ability to
effectively serve:
• Determine the Library roles that have the highest priority and �
focus our energies there, reducing or eliminating low priority
services;
• Streamline the delivery of existing services wherever
possible; �
The goal of the Saint • Seek increased funding from the City of Saint Paul and outside
Paul Public Library is to sources, e.g. foundat�ons, businesses, and individuals.
satisfy the iibrary needs Implementing such concepts becomes especially challenging in light �
of its stakeholders. of the following:
Such a goal becomes • �en customers are queried, they want more books and lor�er
challenging when the hours of service; �
• The City is committed to maintaining the current level of
needs and ezpectations library service facillties;
of the stakeholders • The ever-increasing cost of library materials and �
esceed the Library'S technological advances must be considered;
StBffilig 811d t3118nCi81 • Staff are reluctant to curtail any service because it will upset
ability to meet all of some segment of the Library's market, yet the staiT suffers from
the fn�stration of trying to provide too many services without �
their unique needs. adequate resources.
The purpose of this Considering the above, here is a summary of the major projects the
strategic plan is to focus Library will strive for during the next three years. �
on ways to identify and . Develop a strategy to focus on priorlty roles as a reference
serve those needs which and popular library;
have the highest • Seek funding to improve the youth services program; �
priority. • Implement a staff training &development program;
• Introduce the CL-CAT(online catalog) to library users;
• Complete space study of the Central Library and obtain
commitment for funds to upgrade: �
• A�cquire a new boolanobile;
• Replace roof and tuckpoint granite at Central Library;
• Bulld (new) or renovate (existin� Merriam Park Branch �
Library;
• Renovate Hamllne Branch Library;
• Renovate Riverview Branch Library.
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' From t6e beginniag... RC II ACh�CVCtIICIItB
On September 7, 1882,the Saint
� Paul Common Council passed a reso- In 1 79, Mayor George Latimer appointed a Citizens' Task
luaon"to establish and maintain a Forc fo the Library to direct the preparation of a�ve-year
public library and reading room." As plan. B ed on the conctusions reached by the study, as well
a resutc,Sainc Pau!'s firsc pubtic as d isi ns reached b the Libr Administration and with
' library opened on the second floor of y �'
Ingersoti Hali,3rd and Wabasha, fin ial support from the Friends of the Saint Paul Public
w�ch a collection of 8,000 books. Libr nd others, the Library has recently:
Alexander Ramsey was the first
� library board presiden�Helen J. • De elo ed a comprehensive and systematic collection
�T Caine was the firsc library direc- de lo ment program that is agency-specific and designed to
ad es the users' needs (1982);
The current Central Library at
� 90 West Fourth Street began opera- • Ins lle after-hours book returns at all branch libraries
tion in 1917. The building was 19 2 ;
designed by Electus D.Litchfield. It � �
was funded by popular subscription,
� sale of bonds,and a bequest by the • Re od led and renovated Rice Street Branch Library
Honorable Greenleaf Clark. (19 3);
Between i917 and 1930,�ve neigh-
� borhood libraries opened with funds • Re od led and renovated the Sun Ray Branch Library
provided by the Carnegie Corpora- (19 4);
tion(Arlington Hills,Riverview and
Saint Anthony Park branch libraries) . Ex nd d the Central Libr 's access to online database
� and the estate of Henry Ha(e(Ham- P az'Y
line and Memam Pazk branch librar- se ce (1984);
ies).
The Friends of the Library formed in • Est lis ed a ComArehensive Plan for the Librarv_with the
, 1945. Bookmobile service was ini- Dep ent of Planning and Economic Development (1984);
tiated in 1949.
The early SOs saw the opening of the ' � � he West Seventh Popular Library (1984);
� Rice Street,Highland Park and
Hayden Heights branch libraries. • Esta lis ed the centralized Circulation Center at the Central
Lexington Branch Library opened in Libr 1985);
1967,Sun Ray Branch in 1970 and a
� 1979Hayden Heights Branch in . Rec iv the American Library Association's John Cotton
The Library celebrated its 100th
Dan A ard for the Raising Readers Program (1985);
Binhday in 1982 and the Fnends of . Cre ed d installed an interior si na e s stem 1985
� the Saint Paul Public Library began a g g Y � ):
fund drive which eventually raised
over$2 million for Library projects, • Ope ed he Town Square Library (1986);
including two new libraries(West
� Seventh and Town Square). • Esta lis ed the Youth Services Coordinator position to
1fie Saint Paul Public Library system inte ify and strengthen library service to children and those
presencly consisu of the Central who o with them (1987);
Library, 12 branches and a bookmo-
� bile. Of�hese 14 agencies,8 were . Insta led an online circulation s stem known as MERLIN
made possible through gifu,grants Y
and donations. (198 );
• Con uct d a Central Library space planning study (1988);
�
• Rest red the Arlington Hills and Saint Anthony Pazk branch
, lib 'es 1988).
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1988 STATISTICS '
The Saint Paul Public Library is Reference
a public institution administered �b�ry Circulation Transactions �
by the Mayor through the �
Department of Community Ser- Central.......................................563,978...................349,774
vices. Its mission is to acquire, Highland Park...........................383,210.....................69,990
organize, and provide access and Sun Ray.....................................308,740.....................62,976 �
guidance to a wide variety of Hayden Heights.........................152,136.....................21,954
materials and data to satisfy Lexington..................................137,702.....................36,010
users' informational,educational, �
cultural and recreational needs. Merriam Park............................131,815..................... 19,236
Town Square (i>........................113,389..................... 16,060
A Cenval Library, twelve Rice Street...................................81,568..................... 15,050
branches and a bookmobile con- Arlington Hills (2>.......................80,582..................... 14,228 ,
stitute the Saint Paul Public Hamline.......................................74,016.......................8,694
Library system.
Saint Anthony Pazk (3> ...............73,947 .......................3,840 �
The Central Library serves as the Bookmobile. ..............................73,154..................... 16,554
system's primary reference and Riverview �a� ..............................69,391 .......................7,352
resource center. Each branch is West Seventh ..............................42,244.......................4,906
tailored to meet the needs of its �
particular community and TOTAL .................................2,285,872...................646,624
serves as an access point to the Change from 1987 -9,030 +90,664
resources of the entire library ,
system. The bookmobile serves
those areas most distant from Total for Change
existin ermanent facilities. (1) Closed for moving 1988 from 1987
g P June 20-27, 1988 In house use..........1,344,550..........+390,650 �
(2) Closed for remodeling New items in
November 7-
December 18, 1988 collecdon.................105,134..............+7,804
(3) Closed for remodeling Library employees
October 19. 1987- (FIEs)..........................165.6..................+1.7 �
June S, 1988 Materials
1988 FINANCES (4) Closed for remodeling bud et �885,556........+$112,310
g ....................
December 19-31, VOlunteer
ReCeipts 1988 hours .....6,529...............-2,077 �
City appropriation $6,045,465
State&Federal Suppon 426,581 DEMAND FOR SERVICE GROWS WHILE
Gifts&donaaons 638,540 �
Service charges& fees 187,314 40 STAFFING DOESN'T
Miscellaneous 34,058
TOTAL $7,331,958 30 �
a, '
Expenses a
ea20 ........ •............_.. ........ ............ .............. ....................�
s Circula[ion 3 �
Library materials $921,318 U 3
Personnel 4,836,737 b� 10
Operations 1,106,273 �
� ;
� TOTAL 56,864,328 p �
Staff
Some receipts were encumbered but unex- � j 3 �
pcnded by the yeai s end. -10
1980 1981 1982 1983 1984 1985 1986 1987 �
Circulation Staff(Full time equivalents)
a1980 1,757,377 163.4 �
3 1987 2,294,902 163.9
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� Dept. of o unity ra�.�«
SClV�I`.Cf Park��Reereatlon
Saint Paul Public Library Rathlee A. Stacic, Director e��i�n�pection R Desi�n
� ORGANIZATION CHART
March, 1989
D�Y�/� n o Lbraries p��u'u��Secrerary- V�ncy Bauer
G!!v W. teenberg, Administr�uve Office- Adline Carlson
, Collection Librarfan �r�t Pubiic Infamation Office- �tark Reidell
Sue Ellingwood
"fraining&Devdopmrnt i s21t D�l'lCto!
' Carole Brvskv ol Will3ams
Teelu�fcal Ser�lee�buper�iwr. Pubtic Bar�iees 1[aaa�er Hulld(a�Nafntenance Public Ser�lces Manager-
, Kathleen Fl�nn Caatral,Jndith De�fae �Pe�����•�w�pCe��� Bnnehe�,Fnncb G�lc
Data Processing Center Social Sctence&Llter ture Cenval Ubrary Hfghland Pazk
Audr Andecson Elaine Wagner
�Y Glenn Ircstone Kathleen Tregilgas
� •Skinner Paperbaclt R .���p��
Geraldine Riaer Linda Valen
Acqutsttlons .To� �� 10 Branch Librarles .
Kathleen Sheetz �' �ry Sainc An�hony Park
!�ta Ann!�tillez Kathlxn Heidezich
Dellvery Service
Cataloging Soc.Sc1.&Lit./Refer nce ayden Heights
' Jane Shriver Ell7abeth McMoniga) Cheryl Anderson-I,aid
•Procassing •lntalibnry Lo�n •Arlin on Hills
Manone B�eakam Karea Kdb �
Sun Ray K�ccn Smith
Ltnda Wticox •Wat Sevmch
� Busineas&Sclence ���S� Rae Pinanaki
Virginfa Stavn (,ou Mc:damer
•Govemmern Publiad �����W (,��ton
Youth Servfces Rosamond Jacob Annette Salo
Shlrley Brady •!�4pRS Mary Muga�a Kelly �
Hamline
, Grol titaxtinson Stephanie Page
Circuladon Crnter •Boolcmobile
Youth Services Coordinator Art&Music Mary Clate Huberty Mary Jo Dacko
Alice Neve Deloces Sundbye
•Film�Video
' Nuu LybecJc
,
Saint Paul Public Library ranks h g in circulation, moderate in budget
' Top t n ities in Top ten cities in
per capi a 'rculation per capita budget
A 1987 survey of the public 1. Seattle 8.55 1. Boston $40.00
1 library systems in the 601argest 2. Saint P u! 8.52 2. Cleveland $37.96
cities in the continental United 3. Forth ort 7.69 3. Minneapolis $33.00
States ranks Saint Paul second 4. Pittsbu gh 7.43 4. Seattle $29.06
' with a per capita circulation of 5. Birmin ha 7.40 5. Pittsburgh $27.20
8.52 and seventeenth with a per S. Clevel d 7.40 6. Kansas City (MO)
capita budget of$19.17. 7, Minnea oli 7.35 $27.08
' The survey was conducted by g• Long B ac 6.65 7. Atlanta $26.90
the Minneapolis Public Library 9. Denver 6.18 8. Birnlingham $26.80
and Information Center. 10. Phoeni 6.02 9. District of
Columbia $26.53 .
� 10. Denver $25.63
17. Saint Pau[ $19.17
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The 1989-1991 Strategic Planning Process was Where '
coordinated by Carole Williams. Assistant Library �,e
Director. A simple out]ine of the approach used is: �.e ,
1. Develop the plan for the process and hire a con-
sultant team to assist with the implementat�on; ,
2. Arrange and conduct focus group sessions with
key library users and stakeholders to develop a ,�e
survey instrument to obta�in relevant informat�on '
from the library's users; Strategic
Process
3. Survey users to determine their priorities for �
library services and materials and assess how
well the Library is delivering those services and
materials; '
4. Hold a strategic planning retreat with library
supervisors and managers to analyze the input
from the users, list Library's strengths and weak- Where �
nesses, identify the Library's key stakeholders, we want
priorit�ze the Library's roles based on user input to be '
and the staffs professional judgment, and iden-
tify strategic issues;
5. Using the informat�on assembled during the stra- T{�Sainr Paul Public Library has ,
tegic planning retreat, form a seven-member been involved in planning since
Strategic Planning Task Force to recommend spe- 19�9,when it developed a mission
cific act�ons the Library should take in response statement and introduced an annual ,
goals and objecrives program. With
to that input; the help of the Mayor's Ciazens'
Task Fo�ce for the Library,the
6. Administration reviews and approves the Task Library developed a five-year plan ,
Force's plan. Draft copy of 1989-1991 Strategic in 1981. The jrst Strcuegic Plan
was writren in 1984. The Library's
P18I1; Strategic Plan is updated annually.
The Library Administration sup- �
7. All staff inembers review draft of Strategic Plan ports and va/ues the planning pro-
and provide input and feedbaek: cess because it ensures that the
Library's resources are expended on '
8. Publish the 1989-1991 Strategic Plan; A�brary��hig�sn pri su t�orts �
8 y PP
staff being actively involved in rhe
9. Implement the approved actions; planning process. ,
10. Evaluate the results of these actions.
'
� '
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� 92.4% of users surveyed said were "satisfied"to "extremeiy satisfied"
with the Saint Paul Pubi�c Lib a .
, The primary input from users for the strategic planni g p ess was a survey,conducted in the Spring of 1988, that
addressed these issues:
1. Rate the importance of Li rary providing specific services and types of mat�rials.
2. Rate how wetl the Libr pr ides these important services.
' 3. Rate the importance of th Li rary providing specific new services or types oF inatenals.
WHO S SURVEYED?
' A total of 1036 library users above age 12 were surve ed, f whom 57.6% were female and 4'.�iro were male. The hi�he;t p�r-
centage responding were between the ages of 36 and 0(3 .4°l0). Of those surveyed,64J�7o had a[least a year of po�t-hich
schoo(education. The majority of users(56.8%)had ne r two children living at home.
IQUEST O S ASKED
What are the Library's most important m ter ls and services' How well does the Library pro��ide
' these services and materials? (poor-P, fair- , g -G, very good-VG,excellent-E)
CENTRAL LIBRARY USERS AREA LI RA Y USERS: POP[JLAR LIBR�RY liSERS:
� Hayden He ghts Highland Park, Arlington Hills,Hamline,Merriam Park,
Lexington d n Ray branch Rice Srreet,Riverview,Saint Anthom
libranes Park,Town Square,West Seventh branch
, libraries and the Bookmobile
Top 10 Top 10 Top 10
1. Courteous staff(VG) l. Courte us f(VG) l. Courteous s[aff(VG)
, 2. Well-trained staff(VG) 2. Collec on ngement(VG) 2• Collection arrangement(VG)
3. Weekend hours(G) 3. Well-v 'ne staff(VG) 3. Well-trained staff(VG)
4. Evening hours(G) 4. Parkin (G) 4. Evening hours(G j
5. Collection arrangement(G) 5. Evenin ho rs(G) 5. Clean buildings(VG)
' 6. Professional librarians(VG) 6. Clean ildi gs(VG) 6. Professional librarians(VG)
7. Woric space(G) 7. Profess na librarians(VG) '1• Weekend hours(G)
8. Short lines(VG) 8. Weeke d h s(G) 8. Short lines(VG)
9. Clean buildings(VG) 9. Work s ace VG) 9. Comfortabte/pleasant(VG)
' 10. Reference co(lection(VG) 10. Short li es( G) 10. Work space(VG)
' I3ottom 5 Bottom 5 Bottom 5
30. Adult programs 30. Meeting roo s 30. Meeting rooms
31. Computer software 31. Govern ent ocuments 31. Govemment documents
' 32. Meeang rooms 32. Adult pr gr s 32. Adult programs
33. Teenagers'books 33. Compu r so ware 33. Computer softwaze
34. Adult education material 34. Adult ed cad n material 34. Adult education material
'
What new materials or services are important to ou?
' Top 5 Top 5 Top 5
1. Sunday hours 1. Open f br wsing 1. Open for browsing
' 2. Open for browsing 2. Sunday ou 2. Sunday hours
3. Quiet study area 3. Quiet st dy cas 3. Teach library use
d. Display local artwork 4. Teach li use 4. Quiet study areas
5. Teach database searching 5. Teach tab e searching 5. Display local ar[work ❑
' 6
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. MISSION STATEMENT '
The mission of the Saint Paul Public Library is to acquire, �
organize, and provide access and guidance to a wide
vanety of matenals and data which help to fulfill the
informational, educational, cultural and recreational needs ,
of the community.
'
Tht following assumptions about the climate in which library service is pro-
vided were identifled by the members of the Strategic Planning Committee. �
POPULATION FUNDING
-The number of people below the poveny level will -'I'he City expects the Library to generate a portion of its ,
increase. revenue.
-There will be more children in group settings. -Basic library service will remain free.
-Information needs will increase. -The Library can't rely on the City for adequate funding. '
-The demographics of Saint Paul's neighborhoods will -'1"t►e public will oppose possible funding cuts.
continue to vary. -Public support will provide another source for funding.
-Cooperation between citizens and the Library is essen-
tial and enhancing. ,
-The median age of the population witl be older. MANAGEMENT
-The minoriry population will grow.
-City Council,City administration and library support
groups will continue to need information and education ,
SERVICES about the operation of the Library.
-The Library will be actively involved in citizen
-City government is committed to providing library ser- participation.
vice. '
-There will be an increase in demand for curtent infor►na- pERSONNEL
tion and materials,new formats and information ser-
vices,and staff time.
-Different communities will need different services. -Volunteers will continue to play a role in enriching
-Users will demand more convenient and faster access. library service. ,
-Library will not close its existing facilities without -Staff will continue to need revaining as technology
replacing them. changes.
- Increasmg staff workloads are a problem.
-The mix of full-time/part-time staffing pauerns will ,
COSTS continue to be reviewed.
-The deployment and classification of staff will need to
-There will not be enough money to provide all services be studied in order to match resources to service.
the users want. - Staffs need for increased skills and competencies will '
-Costs for library service will increase. continue to be addressed.
-Telecommumcauon and automation maintenance costs
will consume a greater portion of the budgeG
-Many of the current facilities will need to be renovated. ,
'
� �
❑
'
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I KEY E TE NAL INTERNAL
♦ ST HOLDERS ♦ STAKEHOLDERS
LIBRARY 1. Se �. Staff
� TAKEH DERS b: oUihs
S OL
c. inorities
' Stakeholders are defined d. cudencs
as individuals or groups �• ain Paui Community
that have a vested inter- us rs/non-users)
' est in the Libra and its • eighborhoods
�' . axpayers
service programs. They
' need to be considered 3. ity overnment
when service changes 4. S ec al Community Groups
are being contemplated i.e. business, education, ares)
' or planned. 5. II borators
. E tended library
mmunity
' . L brary support groups
6. V a Issue Groups
'
STRATEGIC ISSUES staff and fun ing hortages--and there- who those stakeholdcrs will be.
' fore must: (1 n ow the range of
1989-1991 things it dces (2) ncrease productivity To answer this key question,a
so more servi e c be provided with the seven-member Strategic Planning
Participants in the strategic same resourc •(3 generate additional Task Force composed of library
financial and taff esources:or(4)some supervisors and chaired by Virginia
' planning process identified combination th above. Stavn was appointed to define and
seven main strategic issues prioritize the roles of the Saint Paul
facing the library. These It is hard to di put the importance of Public Library(see pages 9-12)and
, issues, in priority order, are: �ese three iss es. t is also hard to then use that mformation to iden[ify
doubt the diffi ul of resolving them in services and/or materials which
ways that will ot versely affect some could be(1)eliminated or
1. M1SS10i1 important stak hol ers. (2)streamlined to improve the
' 2. Workload L�bra�y's ability to focus on i[s high
3. Fundin While the first r issues have the priority roles.
g highest priori ,iss es four through
seven cannot ig red. Users are very The Task Force's report was submit-
4. Hours concerned abo t w kend and evening ted to the Library Administraaon for
' S. Technology hours. Techno ogy s having a dramauc review and approval.
6. Collection and costly imp t o how the Library
7. FaCilities delivers servic Pr viding a collection
that serves the iver and growing
' needs of users e a continual chal-
lenge. Many li r facilities are not
Within this set,the importance of the aging gracefull .Th y need auention in
first three issues is substantially the near fuwre.
' greater than the others.
The approach de �ng with the first
The first three issues are closely three issues dis lls : Since the library
interconnected. The concern with can't be all thi s t all stakeholders,
, mission is that the library can't be all it must be som ver special things to
things to al!people--because of some stakehold rs. e key question is
what those speci th ngs will be and
�
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.;.
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:i$�: r�::r? {
1{• .t.
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...;.,v. .�r
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.......':::::::..!;..•....:v.:.....;...�...nu.::.::::�S:>;?':i'ti•: ...a �i} '� br .
:\v... 4}:�{'}�'::.;{?:i:r..:y.•::•:..:.....��.
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..:.::::::::::�::::::.:�:::.�n::::.......... �'.v....:.: �w. •)
...\+:' {•.{�.� .v:S...
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i\..
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' �::v:::45:.::in:�L:•::...:�..:..t
;: ,; ....n...,�.,:. ii. .i:�:•:i:i v:>'f.:}:%ii:i.ii:v:�:
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::
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. . :.:�:::.�::::...........:::::::.}•• . .......yy ......................:
::
. ':: ' .:.::::::::ri�^:J.•:i�iii':.:ii:::;::::., . ' .... ! .. .... ...
+ v :
�.,; ,; .....v.;....y:... ...�.... ...i'•..:.:........:::r.... :i.... ..v.4.. .....:....2�i.....iiT:::•,::ti%A3.. ..'•....n... n......4............��......::%+:�'i::}"';2iti:;.i:�i::i:::.............�..........
..:� : ...
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The service roles of the Saint Paul Public Library are defined below. The types of resources needed to fulf'ill each
role and the measurements of the Library's effectiveness in providing these services aze indicated.
'>��:`•?'k`•>•;:`''%:':: •Library provides on•site and telephone ref- in�heir pursuit of job-related and personal '
������t �k erence services to nid users in locating interests.
"�`��"� needed information and n�aterials.
•Library participates in interlibrary loan and '
���� Library actively provides�imely,accurate cooperative reference services to meet use�
>;s;:�>��::;::::':s<::<:::>::::>::s>::> needs or i r ion t v '1
and usefu!inforr►wtion for area residents f nfo mat no a a able in-
_ _ .,............,................ house.
+ �
� Collection: i� Staff: � Facility:
Library system empha�izes circulating and rwn-c'uculating informa- Approachable and skilled in Clearly identified and '
tional ddes on a wide range of subjects, using reference tools and visible location for ref-
Reference collection is extensive and includes indexes,atlases,enc _ req ence interviewing tech- erence and information
y ni ues. services that is scaffed ,
clopedias,dictionaries,manuals,handbooks,guides,d'uectories,and during all hours of
s[ate and federai documents. Collectively,the staff has library service.
Information resources aze collected in print and non-print formats, expertise in a wide variety
microfotms,and electronic databases. of subjects. Photocopy equipment
for print and microform ,
Lazge collection of serial and periodical publications is maintained. Staff is trained in database materials is available.
Specia]indexes,files,and collections on selected subjects are main- searching.
tained.
Staff is skilled in serving '
Size and depth vary according to the role and service objective of the adulu and children.
particulaz agency.
.................................................................................................................................................................................................................................................... ,
A'Ieasurement of Reference aansactions per agency In-library materiais Reference transactions and
effective serviCE In'Pers°n use by agrncy in-library use per capita
•Telephone
_ . '
��w �. �. •Library featwes cw�ent,high-demand,high •Special booklists may be distributed or
������}i ��< 2 interest materials in a vasiery of formats fo� ���ls displayed to inform users about
�������� `,� persons ojall ages. library resources on cwrent event topies. �
•Library actively promotes and encourages •Library cireulates popu/ar n�aterials at
the use o its collection. libraries located in sho in malJs co►runu-
`•<`���' l ni centers and boo�ile �
;�.�13����` .:.•:.;.ax:r::
;s;;•:>
:;;. �y
�.:�; ::: .
:�n<»..,.,;: Merchandising techniques such as face-out
..............................:'::i<:#::x?:<::>:::��' shelving,displays or browsing areas are •For residents in the communiry with lunited '
.:......:..:...::..:.:.:...:..:.:.•.
used within the Lib�ary. access to library jacilities,the Libsary has
service to nursing homes,hi�ises,and
homebound individuals. ,
� Collection: �� Staff: � Facility:
,
Collects current and popular Knowledgeable about current popular interests and Library azrangement promotes brows-
materials in selectzd prmt and �ticipates publishing trends and "hot titles." ing and easy-access to materials.
non-print formats. Skilled in providing readers advisory service. provides displays. ,
Awaze of inerchandising techniques. provides a good signage system.
.................................................................................................................................................................................................................................................. '
Measurement of Circulation Library card registration
effecti��e service •per agency
•By SCAT for each agency Regisvation as a percentage of
•Per capita Saint Paul's population ,
a
�
.�:»:�: ..::.....:::..::...:...:...i::•riFR`»:>:x .'.`:::,. . .. y:::..�. �::.,.�;.�.�;..�:•:
•..�::::::M1 . . :.c,.; :;.;�:.:.
�.;_ •.:.: :
. . . ::::... � . ,:•••
' t'::i'`::.;:•`•: .. .:;. •:
. :.� �: :..>. •:a!' <:2., . .
: ,:,
.�:;.:,:::::.
. . ... ....
::.::......:;. :::..
e e ..o.`.;
,..;:.:..;...;.,>:.;;:;.:>.>.;.;::. <::.;: ::
. :; ..
, ::::.... ...........:.:....... ....... ..... :> .:: ;, .;:;::;:;_:::;::
.:::::.::..::::.:;:.;>;:.::.:::...:::.....;.,.::.�.
:f•
`..>::: . :
>::><;:::;.;:>:::::>;>:::::>:«:>:<:>::::::;:::<:>::<::::::>::>� ��'�' :::_ � ': �:. �; .;{:?: .::>;;>::;:>;�.; �:. � , :?� ;< ;
, �;:
:.
, .......... ."•�'•�:•'•`::'•:::::>:"`•`^`^ •Libr romotes develo me o a •Collaboration with other child-serving agencies in
:
,���,;�#(}��,!�� readi�opPetite fian i y provid- the community is ongoing.
� ing services for self-enr' h►ne and dis-
?::>�::�
. �
r r i utr h t hi r n in
L�b ma av de o eac o c ld e r u .
o s
, ���� �a ; covering the pleaswes rea ' g and �'Y Y P 8 P
�$tt'f�ll� � ��,�g.
: •Services may include programs for toddlers and
' ;: : •Pments,caregivers and ther adults tlieir parents and preschoolers ro int�oduce them to
' ' ^ '' " working winc�hildren c loc e mate• the collection and the fun they can have as library
rials on reading readi ,p enting, users.
child core,child develop nt,and
enrichneent materials for the ildren •Library provides bibliographies for children of vary-
' they serve. ing ages and developmental stages.
� Collection: �� Staff: � Facility:
, Provides books and recordin s for reschoolen, arent an In locations easily accessi-
S P P Knowledgeable about early child- ble to young children.
adults working with children. hood development,children's lit-
' Library does not maintain a collecdon of historical juve ile erature and materials suitable and Space is available for pro-
materials for research purposes. appealing to young children. grams and storytimes at
most locations.
Library will collect informational materials to suit the' ter- Able to present storytimes for
, escs of preschool educational programs. children as young as toddlers.
Skilled in working with children.
...................................................................................................................................................................................................................................................
Measurement of Circulation of Story ' Daycare centers and family day providers
� jEasy books •Nu ber ffered 'P��ntage contacted by letter or phone
effectice service •Att d e •Number of daycare groups visiting
•Number of daycare children attending
' •Library oJj`'ers ours or classes and instructs students on using library tools.
>::>;��,,,t,���lY�:�:::>::>::::;<:>�:>:<:::>:�:>;«�>:..
•Library might at together and/or reserve special materials for classroom
;:
;;;;.
, ��t��A���� :: .�e�.
;;: ����Q�,.#�::::::;::.:::'::::::;:��:�: 'Staff assists st ent by providing information and/or materiols for homework
: :»::<:::;:::;:;z:s>;>::> assigrunents.
�:4�Y���:., ;��»>:�;::<>::::::>:;::::>:::
:<:<:;::<::;:<>:::><:>::;:<;
, .........................................................,.....
� Collection: Staff: � Facility•
' Collecc materials on subjec[s of interest to students wi[h- owledgeable about education pro- Typewriters are
out supporting a pardcular curriculum or auempting to gr in the community and work avazlable at three
meet the demand for multiple copies for group assign- w local educators. library agencies.
' ments.
Y uth Services Coordinator maintains photocopy equipment
Resources include reference materials,periodicals, a areness of curriculum needs and available.
abstrac�ing and indexing services,online databases,and tt ds,disseminates pertinent informa-
access[o interlibrary loan(we do not emphasize non- ti to library agencies.
' print materials for studenu).
...... . ...._... ......... _ ........ ......:.
..,.... .. .. ..:.... ......._ ....,.:. , ....,,.... ....,.,: ..:.....: ..:..... .....:.:..
' Measurement of Ciass�isics
effecti��e service •Number
•Attendance
'
10
,
'
4:i:x �;�v. :^:t:^ \ K.. Kti•}• �.;n? '.S:
iiiY}�Sii,v,.,w.}++i+i}ii�:<!S+:!i::::
�r':.7'�..n 2).C.{{�•.� n v+YJ."4i T'
:..�::.�:.:::.;::,�:.�:::::.:.:....::::.:::.;:i'.�::..:':.;w::::::. .. ..,;, �. . .. .,. .:Y .'.. •�k•'.'�ti22 ♦�9��... �t�r:..'K` . ::x}..r.'�:•'.�i5ii:`�rii>i:?i .
:�:>?: +.• ..�,:�'.. ..�::.:.::.::::::•:.'•::.�:.:,<.::::.:::e,.;:s:<:s:�::;:;•::.�:::i:<.: �
..._.:. .........::..........:.... ...:.:.:.,:.::..•.,•.>• ,.. . .;.
.. ..::: ••;'•.:::t,............................:....:..........:.:.:::::.�.:::.
%�i;
:,•:c:o:•
. � '
:•:�;.
� + ::�:�:
`.�Sit'S'',' � � �`..
Fi �
2.:ar:
"?�:o.
iirN
.. ..... . ...... . .
� 'i.};i
•, �
...;.;.
; _ ., _..: . r.n .:: __. . ,. ..... .... . . ,..:.,,,... . _ . .r,•... ..................._ .......... .. , _ .. ,
<;i;;;i$;.+,'.<:�`�''�i'•i:�ii�;ji:;.?:i;i::4:�i�:i�:i:i3::• � / Il Y� • 1 / / V�
` ` L,�b ary sr�ppo s al!indi iduals pursuing sus- L b a y pro ides free meeting space
< {Y� tained independent learning pro rarns as we!! for tutoring.
.�€��e: ����:.n:. ,;
w•>.:•>:{.ak<>.:;w:•'•��� as informa!selj improvement ef,j�orts by
<�>.>.:::>�EE�:::;.o-:::.::<.:•.�r:::;>��..�,z'>*..:'`�:v,;;
. ..;,:;:::.:t:.,:.:...
+>::;!':'�,t'.�,fix,',�><:;; y' ' r y' . '
;:::;;..�..::::.,, ro idcn re e ence,renders'ad �.so ,and Librar develo s biblio r hies on
P 8 f �Y Y P 8 QP
:::«;;.� .
'`'�'>��-:�::::»>::»;; u�terlibrar loan services. selected to ics which mi i►1 be ed b '
����� . Y P 8 � Y
�^<•,.;N::��;��:;;#;::::::��::;:;<
::::;::r:�•.;::;.<.:::•:::.:•:•;,Y<;.::,,:,::,:, inde endent learners ursuin a sus-
;:;:>;::>:<::>:<><:::>:>:»:i:<>::>::::::::::
>::::::..;.>.:::>:<:::,>::>;•:..:::>>::..:>:.:...;. P P 8
�! �'�f"'`�'����'>��'��''>���'>'�''•"'= Libra does noi counse!learners or ossist tained leornut ro ram os a brie
•::>r<:z::•<•>.<::>::<::<;' rY 8 P . 8 .f
::»E:':::<E::'E<::�:::s>•z?<:>::>:>:a
':�:��i►�i�i�?:i:»:::::::::::::..�:.:::•:�.::
...�,g,:::;::::. them in identifying appropriate learning inquiry into a subjecl area. ,
....................,...,.............................. patits.
e Collection: �� Staff: � Facility: ,
Library has a wide variety of materials Library uses bibliographies from a Staff dces not have Library does not cur- '
relevant to the interests of independent variery of educational institutions specialized train- rendy provide special
leamers of all ages. Library collects and groups in collertion develop- ing in how to quiet areas or individ-
but does not emphasize materials in ment. assist the indepen- ual st�y carrels.
non-print formats. dent learner other
Library collects materials on many ���ough the ,
Materials of particular interest to inde- levels of difCiculry--from basic provision of refer-
pendent learners include textbooks in education materials to specialized �ce and readers'
many subject areas;adult basic educa- technical resources. advisory services
tion materials,study guides for GED, Libtary develops bibliographies. co all users.
Civil Service tesu,license exams,etc; ,
ESL materials; foreign languages cas-
sette tapes,office skills,and self-help
topics.
......................................................................................................................................................................................................................................................
'
Measurement of Ciroulacion
effective service •By SCAT: Civil Service,basic education ,
.._........,..._...........,,::.:...,......_,,.:........ '
..............................
< ; <:;;:>:>:.>::>::�.
. '
' •Library displays cwrent information on com- Labrary provides state and federal taz
' munity organizations,issues and everas. fornu�,publicatioru and tax guides.
�o��u�,�t � ::::::.:::.:
.��::�::::;:�:�::::
` ' . •Library provides applications,equip-
•Library maintains sources ojinjormat�on ���i ormalion or ci a en-
���,���� k about canmuniry organi2ations. cies.i.e.,pe�ation/dentificatan,
burglar almm permits,dog licenses
. ..:. ::..
•Libra� ti i in 1 i ' n r -
:::<::;:;::::�>
�i���;�� y par c pates Ear y Not ficatio P o �vote�registration.
gram. t
� Collection: �� Staff: � Facility: '
In addiiion to regular reference materials,locally developed tiles with Knowledgeable about com- Has photocopy equip- '
data on commurvry organizations and clubs are maintained. muniry resources and ser- ment.
Collects information on current neighborhood issues. �ices.
Limited space for com-
Subscribes to local newspapers,neighborhood pubiications and news- Active in the commimity, muniry bulletin boards.
letters of local agencies and organizations. pazticipates in commumty ,
organizations,and keeps L'united space for give-a-
Provides local directories,catalogs of local schools and educational abreast of local issues. way community publica-
organizations,and locally published guides to social services. tions.
Provides indexes to local newspapets and periodicals. '
......................................................................................................................................................................................................................................................
Measurement of Number of Operation ID's,burglaz alazm permics,dog licenses '
effective service and voter regisvation forms given out.
il
'
..'..,;.� .,�.n....::.::iiiii::'J:::ii:.i::'nyn�::x..:nw:.nv...:;•.�i?:�`:Ti:�::t:4? :v4:.i::M•y.:T\:�C•
.. ............��•:�.�: .;..., , . . ...,v.. ::......n_...ni..;:.:..:.�n.:.... ' �:::
.........:.............. .....:•.:::i:iiiii?i?:2::::ti'Y.v:v:ii:i?::::::.;,:;.:.... . �'<i:i....;;.v .. ..; .:::.:..,... ...:. ..
::.::.:ii:v.:::::::.:::::::::i:.' '� :::w:..�w:��:.:•
i}.;}>}��'L•;�:3m
.�A...
..... ................ .....v..v.
:�
v .:•:y{;::':.,.
:.�:::>:::::::.;::x::::::•.::::::..:.::•::..:••.:. .::.
� � � . e �.
';<:�::;::.::>:::;<>.�:>�.
. �
. {
r.:4. `
� .. ...: .. ..::::::::nii:.i:.::n.;;.;•. viiY .:
'?•i}`i<r'i'>`�::i}�4:)�.:;
h
. :p;.:v...:'�:.t+::i. ,y. .... • .
.
:. • •v
.:•.•:. ::>t�it2�::35:
......:.: ...:.. ;::
::.., .., <.;::^w:+,.;. %..
1 :,„,., '.. V � Q.�.
. .
. , .... �. :
.. •.>•..x . ' :.
. .:e;;;: : . : /
....'. ,...,.x.i.taai.`,z..e�s::�Cte: . .. • ' ��4I I�����I��
:., .0. . . . . .
%•ii:4:•}:i<�i:•.tin`;�.;:.:{:.}ti'v•:
'}>{:�:4?:i:i;:�::i'.•,'?:'i�iY�'.�.i�'+$:i'�'�•n•: ::�;:;..{:•,a',.{ltir,r:)!.iti,�:�
............
:.:.:..:.:.....v::.
�'��\�:�\�+};.:;:;;�h,:;'iM'�.;ti;ht. �
`•" �;>::>:•>::_:.��,,;;.•�,;;,« Libr pr n!s programs in the public interest and co-
<:'.:;�.y�.,....,;:.:.:..,;> ?�;�': :; :::;';�.:„'�<;;,<?',''::,:<`,:;:?�:'•'•.•'.• s nso s s h ro r w'
' ...��. . x��<�....� po p g ams uk other co»►munity organizations.
. �:�:.�?;�... ..<x":?,..:.
:::C;ti;tii}:::::itS:k . v:;k... i;::h4+n+:;+.•$'+y:•:•i:¢�
:;:;':�, •Lib� pr n[s an annual Summer Reading Program.
<:<��` "�.
ii:�{::^:4:j^ii.'k';:7{•y'y'<���+�, ::\ti;:$•:,+.�:;'+iiCii:::''i
i�:V.ny� •�v; �::}�nx.{.��':'.��'''v
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ti++}v�w:.w.�+.v.v�Ci::^:.:��
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':.�..h...}..::.v:.........v....
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1 ���.��'...,:..,•}.:>.,•:::.�„'::::::::.�.�,:.�..'•::.::',:::
::�
:::<::;:::::::�::::::::::::;:::::::�::::>:::::...
..... ...... ....::::t:,:::.......... ..
.,
_ __ :. .:..,:
, � Collection: �� Staff: � Facilitv:
Not applicable. Agency supervisors aze me rs f significant loc:al Meeting room space is provided
� organizations. They may co abo te w�th other commu- hee to library support groups,ciry
nity organizations. agencies and not-for-profit educa-
Staff present public service t s d other ptograms in tional groups or agencies. Space is
the cocnmuniry and to group visi g the Library. rented to businesses and other pri-
' vate organizations.
.. .. .................... .................................................................................................................
Measurement of Library-sponsored ctivi ies Community-sponsored activities
effeetive service •Number •Atten ce •Number •Attendance
'
The following chart indicates the priority se ic roles of the Saint Paul Public Library.
' "Commitment Level" refers to the resources e. ., financial, staffing, facilities,equipment,
and service hours, that are assigned to each ole
' Priority Central Curisnt A Qa Cureent COntmunily ; Cument
Level Library � �°"V"ie°7�"� Lib ari S ; �o�Vtment LibrQrieS ; Commitment
Level
' Primary Reference Re en Popular
Role Library 60% Li a 41°k Materiais 70%
Library
p °' 36� Preschoolers '• lO%
, Ma erla
PopWar Li ra Doo�to
Secondary !Naterlals 25�J'p Learning
ROIeS Library
� Pr ool rs
D r t g o�'o Reference 9 p�o
L,e oin Library
' Preschoolers
�°°I t° 5°�(p p Formal
L�1°g Educauon
Ed ado 12% 9%
Tertiarv FO11� s support
' Rolesr �ucation 5°�v
Su rt Indepe den (ndependent
pP° 2% Leaming 1%
'ng
' Independent Cen r Center
Leartting 3°�b
Center
Community Co uni Community
, Programming E 1� Pro rruni g � .S°� Programming ; .5°k
�tafntenance Center Ce ter Center
Rdes Community S Co uni[ Community
, Support lgg S .54b Support .5°k
Center Ce ter Center
\o Service Research Re arc � Research
Provision Center C nter Center 12
�
�
:;:;x;>:�:•:r o:,r.o:: ;•x.•. •;:<•:. ��a < +.c» ••:a
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. ................:. ..�........:..•:::..::n;., ...,� .•, ••� ..1�.�.+.::.,,:;.w.•..;.; .•::..�.,;..•.�.:.. .::>:.:<:::... .::.�°.�,....:
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. ._.......... . •;.
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.,,k
.......:.� .....
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.. ;;..x: v:p�
. ' � � ' � 4:} � • . • � •A{�:: ': :i :•Y.�,�'.¢}
:.'�'�::�::.i:.:�r• '♦
..:-�':.:i}l:ii. .�:; .
-_:.::.::iiiii:'}::.v�:::..�� .. . y n. .':•.:.: ,�. •y'•, ..+:: �... .. . '. i•:{4:•
... ..................x�.n�.v...... v:4'
.r.
::. .. . ..n.
..... . :..
.:�:.::
................::.:.:.....:..:•:y::..in'"K......{,k(,t�.'N�.�.Xh ..4.\+.;�t;..♦ .:{ . ..y.{ . '.: .Lti:;•.'+'+4' ,;i,;:;:a>.•..::,'`� ..:5 .
. •
� � . . .i. :. :. .:;�::::;::'�:`:�i
.
...
...... . .. ... ., ............ ..;4...a'^ ..,... .. . ............_....w. .._....'s...,.:�a::.:�:ax..:r:�::&:�.x.o,;Z..:'<'fn,�xr':�::.:nc:,• ::.<.'.'�..+.Y�.,,....x.e:?;e>S.':tz:;:3::>^:;ii:p::<i<i:i:�:<:;t�:<::ii�i:<:'�<;� ,
ACTION WHO WI�N
<:"�� Install CL-CAT module of Technical Services Supervisor, By June 1, 1989 ,
��? MERLIN and inwduce to staff CL-CAT Commiaee
`` and public
AUTOMATION Revise the Library's automaaon Director, By December 31, 1989
ISSUES pian Assistant Director
Install Perline/Bookline module Technical Services Supervisor By December 31, 1989 '
of MERLIN
.,... '
;;�>��' Seek ways to improve the Public Services Manager-Central By April 1, 1989 '
;;� Central Library paricing
"` Condnue to explore feasibility of Business& Science By December 31, 1989
CENTRAL establishing cooperative service Supervisor
»' LIBRARY N'ith Hill Reference Library ,
!;?;� ISSUES Plan for renovat�ed,remodeled D'uector,Public Services By December 31, 1989
.�� and/or expanded Central Library Manager-Central
:� Tuckpoint Central Library, Director,Buiiding By December 31, 1989
;� replace the roof Maintenance Supervisor ,
;,:.;>.
::,.e.;:
�..'�' Plan for a new Merriam Park D'veccor,Pablic Services Manager- By De�ember 3l, 1989 ,
Branch Librdry Branches,Merriam Park Branch
Supervisor
>�, BRANCH Renovate the Riverview Branch �*���T�Bldg.Mainc.Supervisor, By�ember 31, 1989 '
:v LIBRARY Library Public Service Mgr.-Branches,River-
,, ISSUES view Branch Supervisor
Remodel the Hamline Branch Direccor,Bldg.Maint.Supervisor, gy p�ember 31, 1989 '
�,; Library Public Services Mgr.-Branches,Ham-
line Branch Supervisor
Plan for a new boolQnobile Director,Public Services Manager- By De�ember 3l, 1989
Branches,Building Maintenance '
�:;,a��� Supervisor,Bookmobile Supr.
�\�l.t '
� Complete Staff Training 8r. Assistant Director,Staff By September 1, 1989
�` Development Projec�mplement Training&Development Project
new program Manager
� Work with City Training and Staff Training& Development By June 1, 1989 '
:>� Development Division to provide Project Manager
" STAFF K'orking with the Angry Public
`�� ISSUES W'orkshops for library staff
" Explore with Office of Personnel Assistant Director By June 1, 1989 ,
�; and Labor Relations the feasibii-
ity and desirability of establish-
�;` ing a formal process for staff to ,
"> review their supervisors
;>:
;><
�c:>"Ei:t;:��a��:��.�`''��:' 'a'�alB��
� Study use of collection agencies Technical Services Supervisor By October 1, 1989 '
� OTHER and/or legal avenues to address
��. library users'abuse of the circula- '
13 �' . tion system
'
.... .:'.:�::::.:..:::.::n.�..,.....;...,.Y, hM1...nwv.��}i.'y?�y., �.n v:.;..�.:;;��.v.�.:.,.
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.::..:'.......:.:p};.�:.......q...y::;.,.'�::!.•'.:•: yy:..}�i:':��:yn;
..n��.:.v..:::.v.....:::....v:.v..:..........:.....:n:n:::..:;..::::.:.:::..:�:..:
:i:'..::::.:::::n .......:....... ... ..m:::::..... 4:..,•r:p.•i�i' .... v ..}. ..:•.:{.+iiiii:W.i::'.}:;;:::v:::::.•:n:•:::::::..::
..::ns,.:,;> >. .. .t .•::::::::::::::::::. •::::....��::::�::.::..::
�.:::::::.:�:::..:.:............�.�.�:.:......:. ...:::::::::.•..•:::::::•., . t �����
:• W.:::�.:>:••::•+:�::•:::::.::•::., ............
..........,..:::;;.:•::.::•::•::::::::::::..:......�,,., :•::.... � .,�..•:•:. .. . Y .,. ............::::::::.�:::::::::.:•::::.�::::::•:::.>:.;•;::: :::..
.::.:::........ .•:..�::.;;.::•. ...;,,.... .. . �
::...::..,.,...•.,.1...
..:.3:•:: , ., . , , ...., .. �,x ;;�a::;::
, :::::....:::..;..o:... . .
...;::::.:.•.;.,:o-:.�r:•.3:>.:'�.` : • ' � ' ., ' ,; i). , l.;_ ��;:' '
. ':.:::.:r<.:'i i'Y::i�::•2•• : � � . 1�J . . �;Ci:.�:' , " '. p•. s�':: !
y±� gg :
...�..,.:....:•......., iV� ...:�y � S
: �:::.;....•...:.........��. .: . ::y; •
.::.::.::::•r:::�:.;:::::;:;t: .�i fA�a .'!f�. :. ... , ... • :..:... 1' �:' ' �:; •:; ?k��,..
•:::.:.::....:..:.>. . o-. • ..:....
:.:.:. �; i E J
� ...:..:..v w.�:•:. v:•::•:::•.�................. ... .........:.::i::,....�••>:•.::4.. ...... .�...... �V�*�t;i 7�����T.K��i!;��I
..:.
..� .....�����l��`�e�
.... . .:i
..:?:: ..... .:,..,,.w�$C+.......�.�.,n . ......n..•.h`. •...:m•h`k:b. •.��• ....,.� • .::4:s.....,. ..�:•. . . ... ... .. . ,. . ....... ....... ........ ... .. .. . ... . .
. . .. Q�\♦ ... \•.C`.......v\....v4.Yb. . . .. i{. y� .. .. :
' - ACTION W�iO TIMELINE
�
' ;� • De�ne Library Roles Strategic Planning Task Force By December 1948
;>�
�� • Revise Mission Statemen to r flect newly Assistant Director By April 1, 1989
�� defined service roles
' ;� Strategic • Introduce service roles an re sed Administradon By May 1, 1989
� Issue#1: ��ssion Statement to staf
!,`
' � • Develop a marketing plan o tch library Supervisor, By lune l, 1990
�� MISSIOtI roles with users'expectati ns Publ�c Information Office
`� • Introduce new markeung lan Supervisor, By Septemtx;r 30, 1990
' • staff Public information Office
',` • Implement new markeung pl Supervisor, By December Zl, 19U0
`� Public Information Office
' '"�'`..,,,..,
:��:w
' • Sveamline collection dev op ent Collection Librarian By September 1, 1989
procedure
' • FTEs permitting,centrali the Technical Services Supervisor By June 1, 1989
processing/cataloging of 1 fo ats,e.g.
� PKBs,videocasseues,aud oca seues
' • Centralize coordination of ib used Supervisor,Public By March 1, 1989
book sales Information Office
�
� • Explore cenaalized coordi ado of Youth Services Coordinator By June l, 1989
' ��� library storytimes
�
� � StrategiC • Reduce agency monthly re rt to Public Services Managers, Beginning
ISSUe#2: quarterly reports Technical Services Supervisor January 1989
' REDUCE . F�ds permitting,install swe 'ng Public Services Manager- By April 1, 1989
AND/OR machines in al!branch li 'es Branches
STREAMLINE
STAFF
' WORKLOAD ' Funds permitting,explore se o answer- Public Services Manager- By June 1, 1989
ing machines in Business Sc nce and Central
� Social Science&Literatur for ranch
a
, � retrieval requests
�:
� • Review system indexing pr ctic s and Public Services Managers By December 31, 1989
- ;� role of veracal files
� ?�
�
ri • Develop a method for mea 'n and Public Services Manager- By December 31, 1989
;� evaluating staff workloads nd taffing Branches .
' .�
,� level needs in public servic ag ncies
;;
4� • Improve availability of m ing m Public Services Manager-
' � Conrinued space for Central Library s ff Central 14
'
'
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,�..,.�:,.., ...�:,:..,,, �., :.>..:.: .:<. .,.:�;.::�,::�:;.�.:;... ,.;��...:::::�::::::::::.:::::::::::..:
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:::::�.�:•. � e ;;� e ��. �
:.:�,;::.�<;,>::»:<:::»>::<::>;:::;:>;;>;>:;:;:;:
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� B
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::>{;,>
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's'>:�:<::a::;:,,�.
:,:�.,�, ...•<•:.•.w:; .. . . . •:aM.>: k..... . ':a:•>•�s.:<:;.>:<�:
.......;
::::.:;. . . . •.
;...:::.:..:> . • : ::
....:,:..... .
.:::;:•::::•.::::.. •
...:....:. , , ..
::;:.;;;:•:>: .. • . • . :. •:.. :::.,
•..;. ,.....::• . ..... '
--�:................... v#•iwJGO:aa ` 'a.\R..,,rY�2.�e... .,..,xa:.t,'Sx...ti..,..::<.:.;::;::::.:::::::::;k,::�.:s::::.:::•.5:::::<::::::::::;:.:::.:w:i:o::�::fi's:.::5::;:i�:;::iiiii:`::l::i
ACTION �4 TIMLLINE
• Install new phone system for Central Administration;Supervisor, By April i, 1989 '
Library Administration Office
Strategic B December 31, 1989
Issue#2' • ��elop a manual that details the Assistant Director;Supervisor, y
' Library's personnel policies/practices Administradon Office;Payroll ,
REDUCE Clerk
AND/OR • Close Film&Video and reassign Director;Public Services Man- By 7une 1, 1989
STREAMLINE resources ager-Central;Supervisor,Film '
STAFF &video
WORKLOAD � p�e��gig Red"of all obsolete informa- Assistant Director;Supervisor, BY Mazch 1, 1989
`> uon so that remaining information is Circulation Center '
`�� more accessible
.h
'
�`��� • Contrac[with a fund raiser to develop and Dire�tor By March 1, 1989
� implement a fund raising program for '
SPPL
��:: • Work with Friends of SPPL to address Director By March 1, 1989
�`��� SPPL's funding needs '
� • Seek funding for a new bookmobile Direcwr;Volunteer Coordina- BY�ember 31, 1989
?`� tor;Public Services Manager-
;<:;; StrategiC Branches;Supervisor, ,
M>: Issue#3: Bookmobile
?�� • Seek funding for additional collection Director;Volunteer Coordina- By December 31, 1989
�` INCREASE development funds tor;Collection Librarian
LIBRARY '
FUNDING . Seek addiaonal FTEs to enable library to D'uector;Public Services
'�' By April 1, 1989
' expand hours to meet users'requests for ��ge�
�? additional evening and weekend hours '
�;
���� • Seek grant funding to underwrite program Director,Volunteer Coordina- By December 31, 1989
` costs for the plan to improve library ser- cor;Youth Services Coordina- '
, vices for youth tor;Public Services Managers
" • Seek funding to replace outmoded furni- Public Services Managers; By December 31, 1990
�� ture and equipment,with ergonomic Technical Services Super-
�� chairs and work surfaces in order to visor;Building Maintenance '
�• improve staff worldng conditions and Supervisor;Assistant Director
��:" improve staff productivity
;�>:
��� • Seek funding to underwrite pilot study Public Services Managers By December 31, ]989 ,
:,
,� costs to see if the increased use of telefac-
� simile technology can improve service
�>r detivery to[he public
• Seek funding to underwnte costs of Director;Public Services By December 31, 1990 �
Cenual Library reorganization Manager-Centra!
;��; • Seek funding to underwrite costs of Director;Public Services By December 31, 1989 '
,� Merriam Park Branch Library building Manager-Branches
�; needs
.;,,,,.;.,
;�.::�..�
'
15
'