89-91 WHITE - CITV CLERK
PINK - FINANCE �� COUACII //J�'
CANARY - DEPARTMENT '�. G I TY OF SA I NT PA LT L 9 �/
BLUE - MAVOR �� F11C NO. r ^ • / -
.Council Resolution c�
Presented By ''���`�v"
eferred To � r Committee: Date —�/—��
Out of Committee By Date
An Administrative Resolution establishing the rate
of pay for Customer Service Representative in the
Salary Plan and Rates of Compensation Resolution.
RESOLVE , that the rate of pay for the title of Customer Service
Representati�e be set at the rate set forth in Grade 25, Section ID1, of
the Clerical Standard Ranges in the Salary Plan and Rates of Compensation;
and be it
FINALLY RESOLVED, that this resolution shall take effect and be in
force on the first pay period after the passage, approval, and publication
of this reso�ution.
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COUNCIL MEMBERS Requested b artment of:
Yeas Nays '
Dimond
.-�eRe• [n Favor
Goswitz
Rettman
�;� , a __ Against By
-�eee�
Wilson
���, - � �ggg Form pproved Ci tto
Adopted by Council: Dat
Certified Pas e uncil Se BY •
By,
` F�� � �� �r�°
Appro by Mavor: Date ' r��� _ Appro d by Mayor for Sub ' io to cil
� Btt�3ifD ' ', `-; � � 1989
wHITE - C�ITV CLERK �'
PINK - FINANCE GITY OF SAINT PAUL Council �/�///�'
CANARV - OEPARTMENT � FIIC NO.,��, �
BLUE - MAVOR
CITY CLERK Council Resolution
Presented By ,
Referred To I Committee: Date
Out of Committee By � Date
i An Administrative Resolution establishing the rate
of pay for Customer Service Representative in the
iSalary Plan and Rates of Compensation Resolution.
RESOLVED, that the rate of pay for the title of Customer Service
Representativeibe set at the rate set forth in Grade 25, Section ID1, of
the Clerical Sltandard Ranges in the Salary Plan and Rates of Compensation;
and be it I
FINALLY R�SOLVED, that this resolution shall take effect and be in
force on the first pay period after the passage, approval, and publication
of this resolu�ion.
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COUNCIL MEMBERS I Requested by Department of:
Yeas Nays '
Dimond OFFI . OF P RSONN L AN� IARQR RF ATTnNS
��g �_ [n Favor
Goswitz
Rettman
�be;be� � Against BY
Sonnen
Wilson
Form AQproved by City Attorney
Adopted by Council: Date I
Certified Passed by Council Secretary BY
B}� I
Appruved by 1+lavor. Date � _ Approved by Mayor for Submission to Council
BY - -- BY
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CITY OF SAINT PAUL
Office of Personnel and Labor Relations
Classification and Compensation Division
265 City Ha11, Saint PeuZ, HN 55102
'� 612-298-4221
T0: Jexry Serfling, Assistant Director
A CME Council 14
FROM: Ri k Kreye��
Of ice of Personnel and Labor Relations
DATE: November 15, 1988
RE: T�v�nty Day Notice
It has been �determined that the new title Customer Service
Representati�ve should be created. I have attached a copy of the
specificatioln for your review. Please notify me within twenty days
of receipt o this memo, if you wish to discuss this change. If I do
not hear fro you within that timeframe, I will assume agreement and
will proceed with the process.
I will also e processing a resolution establishing the rate of pay
for Customer' Service Representative in Clerical Grade 25.
I hereby wai e the time remaining on this 20 day notice for the
purpose of c eating this class specification.
�
Jerry Serflir�g Date
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���` (i�'"_ d 7 ���
'�` �'���1�'�::�
' INTERDE ARTMENTAL MEMORANDUM � DEC ti7
`' 1988
;,���,� ,. r _
�.,�� � . � , � : � j.. -:
T0: Councilmember Robert Lorhg, Chair finance, Management and Personnel Cortmittee I
2 �������
FROM: Gregory Blees, Budget Director � r �,i��-,
! � �'EC ti� 19Qg
DATE: December 23, 1988 '
���'��i%�
RE: Estimated Budget Impact for Recomnended Change in Employee Salary Rates ������
ACTION REDUESTED fOR THE JOB TI�,TLE OF: CUSTOMER SERVICE REPRESENTATIVE DATED: 12/7/88
------------------------------------- -----
Regrade Existing XX Create New Authorize Premium Pay
NEXT YEAR #1 NEXT YEAR #2
ESTIMATED BUDGET IMPACT Salaries Fringes Salaries Fringes
Reflecting: Total Costs i XX Change in Costs ------------------ ------------------
General Fund
Street Maintenance Fund
Sewer Service Fund
Water Utility Fund � (27,476) (6,869) 52,703 2,108
Other:
Other:
Other:
--------------------- ------------------
TOTALS I (27,476) (6,869) 52,703 2,108
CURRENT YEAR FINANCING PLAN:
---------------------------
Salary Reserve In Spe�ified Contingency In Generat Fund.
Money Available In A 4acant Position In Authorized Budget:
Money Available By Underspending Appropriations For Other Non Salary Item(s):
Offset By Downgrading Other Positions:
Resolution Increasing', Current Year Budget For Special Fund Is Attached
Other: Salary reserves in special funds budget
NEXT YEAR FINANCING PLAN:
Reduce Service Levels For:
Increase Property Taxes By:
lncrease Street Maint�nance Assessments By:
XX Increase Water Rates By: BUT ONLY IF 12 POSITIONS RETAINED
Increase Sewer Rates By:
Increase User Charges For:
XX Other: Savings witl �ccur if complement is reduced to 9.
COMMENTS: Next Year #1 documents the Utility's plan to �educe 3 positions. Next Year #2 documents the cost of
converting all 12 Clerk-Typist !I's. Comparisons made at the entry step Typist II grade 18 new position
grade 25. 89 bargained increas�: 2% COL and 1°6 bonus.
Department/Office Director Thomas Mogren
cc: Sheryl Le I
I
. . ��'�'�i
Customer Service Representative
WHAT WILL E ACHIEVED BY TAKING CTION ON THE ATTAC ED MATERIALS?
This resol tion will establish the rate of pay for the Customer
Service Re resentative classification. This action is the result of
a classifi ation and compensation study, which was performed at the
request of om Mogren, General Manager of the Water Utility.
Mr. Mogren asked the Personnel Office to review a proposed job
restructuri�ng in the Water Revenue Division and determine if the
changes wou�ld be appropriate. If appropriate, then the Personnel
Office was Ito classify the positions and determine the appropriate
pay, based �On the new assignments. Our office found that the
restructuri�g was appropriate and should provide the public with a
higher qual;ity of service. The complexity of the new assignment, the
amount of owledge required and �udgement exercised all warranted a
classification above that of Clerk-Typist II. The QES evaluation
placed this position at Grade 25 of the Clerical Standard Ranges -
the Clerk III and Clerk-Typist III classifications are paid in
Clerical Gr de 23 and 24, respectively. The Water Utility and the
Personnel O fice feel that the Revenue Division and the public would
be best se ed by the new title, and that by broad-banding these
positions i to the generic clerical titles, we would be creating a
pay inequit .
Mr. Mogre will explain direct effects on the operation
and budgeta y implications.
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COST/BENEFIjf. BUDGETARY. AND PERSONNEL IMPACTS ANTICIPATED:
This action affects 12 Clerk-Typist II positions and will have an
estimated s�vings of $26,676 annually. The Water Utility anticipates
that through sutomation of the data entry function, the positions
will be fil�ed with nine Customer Service Representatives.
Title , 5-yr # of Biweekly Annual
Rate Positions Cost Cost
Clerk-Typis II 834 x 12 = $10,008 $260,208
Cust. Servi e Rep 998 x 09 a 8 982 233 532
A ditional Savings — $ 1,026 $ 26,676
The reducti�n in FTE will be taken care of through natural attrition
and interna transfers to other openings in the Water Utility.
II�
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.D�� `"014 28
Personne & Labor Rel ions DEp�t�rrr -
Sher l i e CONTaCT NAME
PHONE
� lSecember 7. 19 DATE
S GN � r JG RD (See reverse side.)
� Department Direct 4 Mayor (or Arsistant) �`' ��'f�
Finance and Mana ent Services Director . 5 City Clerk `
�Besid�se�,�rector _
� City Attorneq _ �
TO B F G (Clip all locations for signature.�
W C E T C D ? (PurposejRationale)
�
Re: Customer Service epresentative
See attached.
COST UDG T PAC �
� RECEiVED
See attached.
DEC �� 1988
. BUaGE7 O�FFICE
N CI G D C N ER CHARG C D D: .
(Mayor's signature not required if under $10,000.)
To�al llmonnt of Tra Sction: Activity NumbeY:
Funding Source: C^��„cii Research Center
��...
JAN �f. •�'��J
ATTACHMENTS: (List an number all attachme�ts.) .
� 1. Resoluti:on �
2. Copy fo r:City Cle k .
3. Attac6ment as not above
4. Copy of Twenty Da Notice
AD TRA ' VE PR DU
_Yes _No Rule , Regulations, Procedures, or Budget Amendmen� required?
_Yes _No If y s, are they or timetable attached? .
DEPARTMENT REVIEW CITY ATTORNEY REVIEW
;�Yes No Counci resolutian required? Resolution required? _Yes No
„_Yes �No Insura ce required? Insurance sufficient? ,_Yes _Aio
_Yes �,No Insura ce attached?
. �� �i
10. �esolution 89-134 - approving tax levy for $5,500,OU0 No action required
Warner/Shep rd Road bonds. (Referred from Council
January 26?�
11 . Resolution 89-135 - approving tax levy for $2,275,000 No action required
Refunding Blonds. {Referred from Council January 26)
12. Administrative Orders
D-10035 - b�udget revision in Police Generai Fund Discussed
(Referred from Council January 3)
G-10038 - budget revision in Fire and Safety Services Discussed
enerai Fund (Referred from Council January
3)
D-10041 - 4udget revision in City Cie�k's Office Discussed
4eneral Fund. (Referred from Council
� �anuary 3)
D-10043 - authorizing payment for sponsoTShi� af Police Discussed
ki Team. (Referred from Council January 3)
D-10067 - udget z-evision in Public Works-Municipal L,ay over one week
Equipment Internal Service Fund.
13. Resolution 89-90 - establishing tt�e rate of pay for Approved
Customer S rvice Senior Representative in Grade 29,
Section ID of the Clerical Standard Ranges in the
Salat'y Pla and Rates of Compensation Resolution.
(Referred rom Council January 19)
14. Resolutian 89-'31 - estabiishing the rate of pay for Approved
Customer S rvice Representative in Grade 25, Section
ID1 of the Clerical Standard Ranges in the Salary Plan
and Rates f Compensation Resol ion. �(R ferred from
Council Ja uary 19 � y
15. Resolution 89-50 - allowing employees resigning in Approved
1988 who q alify for severance pay the option of
receiving it in fuli or in five equal instailments.
(Referred �Fram Council January 12)
16. Resolution, 83-92 - amending the Tuition Reimbursement Laid over one month
Policy in Section III , H in th� Salary Plan and Rates
of Compens�ation Resolution. {Referred fr-om Council
January 19�}
17. Discussion of Bureau of Mediation Services Order to Continued discussion
release jqb evaluation system data. in three weeks
18. Resolutior� 89-107 - approving continuation of the Laid over one week
process of considering the consolidation of the
Fire Depantment Relief Association wi�h the Public
Employees Retirement Association Police and Fire Fund.
(Referred ,from Council January 24)
2
GITY OF SAINT PAUL
4 _ . _.- -- -__ --�-----..
,�,�u nm
""" ��' � OFFICE OF TAE CITY COIINCIL
Committee Report
. Finance. Manaaement. & Personnel Committee
January 30, 1989
1 . Ap�roval c,f minutes of January 23 meeting. Approved
2. Resolution 89-126 - approving sale af CIB Bonds 5eries Approved as amended
1989A ($11,750,000} . (Refer-red from Council January 26)
3. Resolution 89-127 - epproving sale af Street Improvement Approved as amended
5pecial Assessment Bonds Series 19898 ($2,000,000) .
(Re`erred from Council JanuaT-y 26}
4. Resotution 89-128 - approving sale of Como Conservatory Approved as amended
Bonds Ser�ies 1989C ($5,000,000) . (Referred from Council
January 26)
5. Resoiution 89-129 - approving sale of Warner-/�hepard Approved as amended
Road Bonds Series 1989D ($5.500,000) . (Referred from
Counc9l January 26)
6. Resolution 89-13� - a�proving sale of Refunding 8onds Approved as amended
Series 1989E ($2,275,OQCi . (Referred from Council
January 2b)
7. Resolution 89-131 - approving tax l�vy for �11 ,75�,000 No action required
CIB Bonds. {Referred from Council January 2E)
8. Resolution 89-132 - approving tax levy for $2,000,000 No action required
Street Impr-ovement Special Assessment Bonas. (Referred
from Councii January 26)
9. Resolution 89-133 - a�proving tax levy for �5,0OO,OC�O No action required
Como Conservatory Bonds. (Referred from Council '
January 26)
CITY HALL SEVENTH FLOOR SAINT PAUL, MINNESOTA 55102
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